Hotel Elite Continental- Near Mumbai International Airport Andheri East

Very very very very poor cleaniness

The "hotel" is actually just a poorly built and maintained lodge. The entrance is inconvenient, on the first floor, and not welcoming at all. Early check-in: I had messaged prior on Booking.com twice that I would like to request an early check-in. This request was promptly ignored and the person at the reception had no idea or pretended not to care. Early check-in "fee": When I arrived at 0700, the person at the reception mentioned that all the rooms were fully booked, and I had to wait till 11 A.M. to avail a room. This turned out to be a big fat lie. The lodge was pretty much empty. He then requested a "charge" of 1000 INR that he promptly pocketed. And then all of a sudden, rooms became "available". The "rooms" then he showed were dirty and unkempt as they come. This is clearly predatory behaviour. Room: Exhausted travelling 20 hours straight, I settled in one of the rooms only to find more "surprises". - The rooms are dirty (see pictures attached), smelly, and disgusting. - There is no soundproofing. You can hear everything INSIDE and OUTSIDE. - The hot water doesn't work all the time. - The bed sheets, mattress, and pillows are disgusting (see pictures attached). - The refrigerator was a clunky, loud, nightmare. I had to shut it off while in the room. - I had to get my own roach spray to clean the room. - The housekeeping staff and receptionist are as incompetent and careless as they come. - Only daily repeated complaints led to my room being cleaned. Laundry: I entrusted them with the laundry and even that they botched by losing one of my white t-shirts; and no clue as to where it lay. It's a shame that lodges like this are allowed to scam tourists and business travellers.

Not that good , but can be managed . Staff is good . Rooms are very small

Toilets glass was broken and see through . Bedsheets very not clean .