White House Family Hotel Spa zone

Amplasarea hotelului.

Micul dejun saracacios. Aveai de ales dintre doar 3 variante( omleta cu 2 felii de rosii si 2 rondele de castravete sau un platou cu 2 bucati de cascaval exagerat de subtri, 2 felii de sunca transparente, 2 felii de rosie , doua rondele de castravete, o bucatica de branza si un ou fiert su un sandwich care era mai mult paine). De baut cafea sau ceai si apa plata. Niciun suc, niciun fruct. Am avut furnici in camera. In baie se poate pune o perdea mai lunga ca sa nu se mai duca apa pana in camera sau si mai bine un separator intre dus si restul baii.

Este a doua oara cand venim la acest hotel. Conditiile sunt in general bune, camere spatioase, baia foarte spatioasa, cladirea este amplasata foarte aproape de zona de promenada, iar cu putin noroc poti prinde o camera cu balcon care are vedere chiar la mare.

Micul dejun este limitat la doua sau trei optiuni (omleta si cafea/ceai + apa; menu continental - destul de simplu; parca ultima optiune era un sandwich..posibil sa ma insel). In mare, nu cred ca e rau sa ai mic dejun a la carte, dar ar putea fi mai gustos si mai bogat. Mai putine produse ar trebui sa insemne si mai multa calitate.

The most upsetting part of our stay – and the reason we will never return – was the way we were treated by the hotel staff. When it was time to leave, we asked the receptionist to help us arrange a taxi, since we don’t speak Bulgarian. We gave him the phone to talk with the same driver who had initially brought us to the hotel. After a long, suspicious conversation, the receptionist told us that the driver would not come and that he would call another taxi for us. However, instead of a taxi, a private individual showed up – likely a friend of the receptionist. The driver’s behavior was extremely rude, and he charged us three times the normal price. Even worse, he tried to grab all the money I had directly from my hand and also snatched my phone without my consent. Because the situation felt unsafe, we ended up paying, but afterward, he insulted us as well. This experience left us feeling very uncomfortable and unsafe. The hotel staff’s involvement and lack of professionalism made it clear that they were complicit, and for that reason, we strongly advise others to avoid this property.

Close to the promenade, restaurants and bars. Some of the staff were helpful and easy to communicate with in English and Romanian. Small fridge in the bedroom. 10% to onw brand restaurant located right on the seafront.

Manager can be very shouty and has raise his voice twice. Only once soap dispenser in the bathroom. When asked for a second one, he raised his voice and showed me there was some pouched shampoo. He refused to change the towels he refused, shouting and telling me that towels had been changed on previous days and they do not get changed every day. When I asked to speak to the manges he told me he was the manager. He went onthe same tone to tell me that he visited other hotels every week and none would change towels daily in a 3 stars hotel. When intold him that we had not been informed of this on arrival and there was jo sign in the room to clarify this either, he was dismissive. When I told him he was being rude for raising his voice at me he denied he had shouted. Go figure... Room maid brought towels through replacement. Room deco not maintained, light bulbs missing and wallpaper pealing off. Limited breakfast options: omelette or continental platter. Only one cup of coffee per person.