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8.5 / 10 Guest Rating

El Roble Hotel

Avenida 3 entre calles 2 y 4 Colonia Magisterial, Bacalar, mx

El Roble Hotel - main view

About the Property

Luxurious Accommodation
El Roble Hotel in Bacalar offers elegantly designed rooms with modern amenities including flat-screen TVs, air conditioning, and private bathrooms. Some rooms even feature a charming terrace for a relaxing outdoor experience.

Convenient Facilities
Guests can enjoy complimentary WiFi and private parking during their stay. The hotel also provides safety deposit boxes for added security, ensuring a worry-free visit. The 24-hour front desk staff are fluent in English and Spanish, offering assistance whenever needed.

Accessible Location
Situated just 33 km from Chetumal International Airport, El Roble Hotel is easily reachable for travelers. Don't miss the chance to experience comfort and convenience at our hotel in Bacalar.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Facilities for disabled guests

Important Information

Check-in & Out

Check-in
Check-out12:30 PM

Property Notes

To guarantee your reservation, hotel staff will contact you for confirmation. It is important to clearly indicate the telephone number for contact and indicate that the check-in time is 14:00 hrs. at 3:00 p.m., Quintana Roo timezone. In case you need to make the entry on a different schedule, it will be essential to contact the hotel through the Booking platform. In case of not communicating, the hotel reserves the right to cancel the room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.5
Excellent110 verified reviews
AI Summary

Guests highly rate the friendly and attentive staff and frequently praise the good value for money.

Categories

Cleanliness7.9
Service9.4
Location7.9
Room Quality7.3
Amenities8.9
Value for Money8.8
Food and Beverage8.9
Overall Experience8.9

Select topics to read reviews

H
HamidirIR
Verified booking
couple
Standard Room
Stayed in Jan 2, 2026

"Overall, it’s a good place with friendly people."

7.0

El Roble Hotel is a cozy, decent, and clean place, and it looks just like the photos on Booking.com. The room was a bit small for us, but having a mini fridge and a coffee maker was very helpful. The location is a little far from the eco park and downtown, but it’s closer to Cenote Azul and Los Rápidos, so it really depends on your main purpose for visit. The staff are friendly and responsive. Our main challenge was communicating in English with the staff. Overall, it’s a good place with friendly people.

Limited English communication skills among the staff

Helpful?
I
ImreseSE
Verified booking
solo_traveller
Standard Room
Stayed in Dec 29, 2025

"Very Good"

7.0
Helpful?
M
MARIA XOCHITLmxMX
Verified booking
extended_group
Standard Room
Stayed in Dec 27, 2025

"Vale lo que pagas. Sencillo y tranquilo."

5.0

Atención amable, muy económico comparado con otros de los alrededores, las instalaciones se ven como en las fotos. Vale lo que pagas, por lo que no te sientes estafado.

Salía poca agua de la regadera y un día no tuvimos agua un buen rato. Los colchones ya son muy viejos e incómodos. En las descripciones decía que tenía su entrada a la laguna, en el mapa se ve a unas cuadras por lo que sabía que no podía ser real, en efecto no tiene entrada a la laguna y la entrada está bastante lejos.

Helpful?
C
CadenamxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 25, 2025

"Exceptional"

9.0

La ubicación y la amabilidad de los trabajadores

Que la cocina la tienen en el tercer piso y subir escaleras es pesado y al cuarto le falta una mesita

Helpful?
S
SusanmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Dec 24, 2025

"Exceptional"

9.0

La atención del personal es excelente . Que tienen cafetera en la habitación

Falta de supervisión de limpieza en la habitación

Helpful?
M
María TrinidadmxMX
Verified booking
family_with_children
Standard Room
Stayed in Oct 12, 2025

"Excellent"

8.0
Helpful?
N
NayelimxMX
Verified booking
couple
Standard Room
Stayed in Sep 28, 2025

"Exceptional"

9.0
Helpful?
S
SauerdeDE
Verified booking
couple
Standard Room
Stayed in Aug 24, 2025

"Für den kurzen Aufenthalt okay"

8.0

Kühlschrank und Kaffee auf dem Zimmer

Zimmer war sehr klein

Helpful?
F
Flores SanchezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Aug 23, 2025

"Exceptional"

10.0

Muy bien las instalaciones, y el personal muy atento siempre pendientes de los huéspedes

Helpful?
E
eulisesmxMX
Verified booking
couple
Standard Room
Stayed in Aug 21, 2025

"Exceptional"

10.0
Helpful?