Collection O Metro Manila near University Belt formerly 1318 Residences

Nothing dirty

Cockroaches

None

My boyfriend recently stayed at this hotel, and unfortunately, the experience was disappointing. 1. Booking Issues: Upon check-in, the receptionist claimed that his booking didn’t reflect in their system. While system glitches can happen, it was frustrating that he had to rebook on the spot. He selected the same room we previously reserved via Booking.com, which clearly listed free breakfast and late checkout. However, the receptionist insisted those inclusions weren’t valid, blaming Booking.com for the discrepancy. Whether or not that’s the case, the hotel staff should at least verify and take responsibility for the listings posted under their name. It felt like a lack of coordination and accountability. 2. Cleanliness: The room had a serious cockroach problem. 3. Power Issues: When my boyfriend stepped out briefly, they told my boyfriend that he needs to turn off the breaker to shut off the room’s power. This has never happened in other hotels we’ve stayed in, even in cheaper ones. It was a strange and unprofessional move. 4. No Water in the Morning: On the morning of his exam, there was no water at all. The staff, including someone who seemed to be maintenance or a janitor, simply said there was no water available. It didn’t seem like the hotel had a backup water tank either. This caused a lot of stress and inconvenience. 5. Slow Wi-Fi: The Wi-Fi was extremely slow and barely usable.

Proximity to key locations

Beware: there is an option to prepay for parking but once you get to the property, parking is not guaranteed. Please remove that option. It's dubious. It makes it appear that there is guaranteed parking. The property did try to accommodate, but if it so happens that you arrive and parking in the property's vicinity is absolutely impossible, the only real option is a refund of the parking fees.

Good value for money. Safe community. Mostly students

Staff are very nice. Good quality of room. Gym available at the roof deck. Water dispensers provided too.

It has elevator going to the desired floor, the staff are very welcoming, and the location is very near to the offices where i am going.

Pests, especially cockroach, tiny ones.