The Aldott Cyber City

I recently stayed at this hotel and was quite shocked by the kind of service I received. One specific incident left me very disappointed and compelled me to write this review. After ordering food from a reputable external restaurant, I called room service to request cutlery and basic plates. To my surprise, I was flatly refused and told that the hotel does not provide any service if the food is not ordered from their in-house restaurant. I found this not only unwelcoming but also extremely unprofessional. Denying such basic items purely because I chose to order food from outside is not just poor customer service — it borders on unfair trade practice. Hotels in India are not allowed to enforce exclusivity on food consumption unless explicitly mentioned at the time of booking, which was not the case here. In fact, the Consumer Protection Act protects guests from such arbitrary and restrictive policies. It's one thing to encourage guests to dine at your restaurant, but it's another to penalize them for choosing otherwise. This experience made my stay highly uncomfortable, and I felt more like I was being policed rather than hosted. I sincerely hope the hotel reviews this absurd policy and trains its staff accordingly. This is not just a matter of courtesy — it's a matter of legal compliance and basic hospitality standards. Would not recommend this hotel to anyone expecting even average service. A deeply disappointing experience.

My stay at Aldott Hotel in Gurgaon was truly a delightful experience. The location is fantastic – just a short distance from Cyber Hub, making it incredibly convenient for both business and leisure travelers. The property itself is beautiful, with thoughtfully designed spaces and a relaxing ambiance. The rooms are stunning, with tasteful décor, a comfy bed, and all the amenities needed for a comfortable stay. I especially appreciated the attention to detail in the interiors – it felt both elegant and cozy. The food was absolutely delicious, with a great variety of options to suit different tastes. A special shoutout to the staff, who were extremely courteous and helpful throughout my stay. Kunal was particularly accommodating and went out of his way to fulfill all my requests with a smile. I also want to appreciate the café girl for her warm service and Bahadur, the security guard, for being so polite and vigilant. It’s rare to see such a genuinely hospitable team. What Can Be Improved: The only downside to an otherwise perfect stay was the AC compressor in the balcony, which made a rather loud noise. It disturbed the otherwise serene atmosphere a bit, especially when trying to enjoy the balcony space. Final Thoughts: Overall, I had a wonderful stay at Aldott Hotel. With a few minor improvements, it could be close to perfect. I’d definitely recommend it to anyone visiting Gurgaon, and I look forward to staying here again!

How spacious and well lit rooms were. Food & security were great, quite a great find.

The location was in a slightly off area, I am assuming they can do better. Most of things on the menu weren’t readily available.

Relatively close to the airport. It took us 30-40 minutes by Uber with traffic.

The room did not look like the pictures. It was not clean and not in a good condition. There was no AC, just a ventilator. After showering the whole bathroom was flooded and also the bed was not clean. Sheets needed to be changed. Also there was just one towel even though we booked for two guests. The room was located next to the street of the front entrance. It was very loud during the whole night, so we needed to sleep with earplugs. We stayed there from Saturday to Sunday. Definitely not 4 stars. The guy at the reception tried his best to make up for our complaints and changed the sheets by himself. But all in all the stay was not worth the money.

Everything was nice

Breakfast options were less