The Cross Keys

Nice place and had a live band

The evening meal was a reasonable price, and fairly well cooked, and although breakfast was ok, it wasn't hot. The duty manager helped my husband with our luggage, as our car had to be parked right at the end of the street, and was apologetic in view of our problems. The wet room was a good size (but sadly lacking in good drainage).

I booked an accessible twin room, and if I'd been in my wheelchair, it would have been totally unsuitable with two very heavy fire doors to open, and narrow corridors and there was also no space at the side of the bed for a wheelchair to manoeuvre. The beds were an adequate size, but pushed together and with very uneven mattresses, and we had to separate them, The lift was not intended for passengers, (with warnings about not touching the sides) and didn't stop at the first floor, but above that - between floors, so we had to push the emergency button. This was not ideal for me as I'm claustrophobic, so I was very upset and shaken. The room had two very small windows, with poorly fitting curtains, so was very dark during the day; the bathroom ( a wet room) flooded all over the floor when the shower was on, not being able to drain away; there was no plug in the tiny sink, nor a toilet seat lid; and nowhere to place towels or clothing whilst showering. I'd phoned about accessible parking and was told it was available, but there was only on-street parking for 45 minutes with no disabled spaces. Although a kettle was provided, it couldn't be filled under the tap, as the basin was too small. This hotel was almost empty, and we were told it had previously been a Wetherspoons pub, which explained a good deal about the poor facilities. We would definitely have gone elsewhere if we'd had the opportunity, but we were stuck with no alternative at the time. Their listing on Booking.com is misrepresentative of "accessible facilities" for disabled people.

The hotel was very comfortable and the staff incredibly helpful. I was part of a family group of nine, we ate at the hotel on both nights of our stay . The food was good and reasonably priced.

Friendly kind staff great bed great food

staff friendly and helpful room was lovely.

Great hotel, very clean with a beautiful back beer garden. Great atmosphere with all ages . The room was sound proof and the food was great. Will debe back