Palazzo Mysanus Samedan

Great location, clean property, solid breakfast.

Shower gel only in small sachets.

good located, clean, freindly staff. free access to spa just behind the corner.

All was good

+ Room looks like in the photo. Our room was bigger than the average room in *** hotel. But, because it was in a maisonette, the useful space was less than the actual size because of the low ceiling + Beds are quite convenient. + Samedan

- Cleanness. The room was dirty and dusty. There were dust and spots on the furniture and floor, dirt on the rugs, and even the tee spoon was dirty. Nothing changes on the second day (photos provided). - Breakfasts. Products (yogurt, eggs, etc.) are not replenished during breakfast (not after 9:30 nor after 8:30). Minimal selection of vegetables (photo provided). - Price. I would not complain about the price if the room were clean. However, it is around 50CHF more expensive than a room in *** hotel with higher quality standards (cleanness, breakfast, team, etc.) in the same city in the same season. - Toiletries. The only toiletries were many small (10ml or 15 ml) 2in1 sachets (shower gel + shampoo) that were inconvenient to use. To get hands soap, we had to ask at the reception. - Location and noise. The description says that the hotel is located near the church. However, it isn't any information that it is located exactly under the bell tower that rings even at night. - Reception and team. The reception is almost always closed. Stuff speaks German and Italian but not English. - There is a coffee machine in the room, not a teapot. So if you want to make tea, it will smell like coffee. Per day two capsules of coffee per two people are provided. It was my 4th stay in Engadin during this season; also, I visited the region many times in previous years and have never met such poor standards.

I like the fact that I could use the Mineral Therm Facilities, everyday if I wanted. It is only 3 minutes away from the hotel.

Before going, I asked if I could bring my luggage in the morning and the answer was yes, no problem. When I arrived the door was closed and there was a phone number. I called but got the answering machine. So I had to carry my luggage all the time till I could check in. Also the staff was not really client oriented. At the end, I did not even get a good-bye from the person who asked for the signature and I did not even got a receipt. It was also the first time that I paid fully through booking and had to sign a receipt by the facility.

Very little. It was clean and close to the very nice spa.

It is not a hotel. It is a pension or glorified B&B. Reception is non-existent. There are no common areas to sit, meet or read and no bar. Food is only served in the morning and it is really basic. If you don’t get down in time, the buffet runs out. When we finally got the room we had booked (after 1 night in a tiny room), the room was meanly furnished. 1 pillow ration. No soap. Shower blocked and not fixed, despite the owner knowing about it.

Very little to write about. The room was spacious when we eventually got into the one we had booked (on our 2nd night). Furniture was adequate. The room was warm. The house keeper / waitress was friendly. The boot room and parking were fine. It was a bit like Fawlty Towers once we saw the humour in it. The spa close by (2 minute walk) was really nice and a lovely way to spend a couple of hours.

It's not a hotel, but really a B&B / pension. There was no bar nor anywhere comfortable to sit apart from our room, ie., no separate area like a sitting or reading room. The only communal areas were outside the bedrooms or in the dining area which was locked after breakfast. The breakfast was a buffet and very limited at that. No hot food served, apart from our last day (4th). Food ran out if you were not early. Just a bit mean and definitely not good value at CHF20 per head.

Christina, the house elf was pleasant, Samedan was charming and the spa was surprisingly good.

Most things could have been better. We stayed in the Palazzo suite and the room was just adequate. Very small bathroom and few creature comforts. At least we had 2 small squares of soap and 2 pillows on the bed unlike our friends who got tiny rooms with low ceilings. 1 pillow and no soap. They asked for more and were told it was not possible. There was no service. When we arrived we had to telephone to get someone to let us in. The garage was frequently blocked by parked cars. All the lights were low energy dim lights and the place was dark. Breakfast was extra and bad value for money, with a limited range and once it was gone that was it. On the final day they actually allowed us to have hot food. There was no bar, no common areas, no service. Wifi was pathetically slow and the whole place felt mean. We understand it is under new ownership so ignore older reviews