RUMA Surf Hotel

חדר עם נוף לים

חדר לא מבודד לרעשים, היו נמלים, המרפסת לא מתוחזקת היטב, העלייה לחדרים במדרגות, אני עליתי 2 קומות, המקום היחידי שנתקלתי בצ׳ק אאוט בשעה 10:00 ככה שזה פשוט לא נוח.

People were lovely and helpful, showing us where a nearby beach is and helping with advice on fuel (rationed at the time), fun table tennis table, book exchange (most in russian) and close to a few eateries! Go up the road beside it as plenty about 1km up there. Beds were comfy with nice linen.

Very noisy with the road right next door. A little far from the town in the heat.

Warm welcome, the rooftop view, having many plug points and the room having a balcony. Above all the attentive staff.

Excellent

Location and view and the staff

There were s lot of ants and insects

Good rooms, but poor management and rude service It is a real shame to have to write this review because the property itself is actually very good: the rooms were clean and spacious, the bed was comfortable, and the bathroom was large and well-maintained. However, the extreme rudeness and total lack of flexibility from the manager ruined our stay. In a place that should prioritize hospitality, this is simply unacceptable. Here are the issues we encountered: 1. Total inconsistency with breakfast hours: Although Booking.com stated breakfast was from 9-11, the welcome message from the property said 9-13, and the blackboard on-site said 8:30-11, the manager treated us with arrogance when we arrived at 11:00 on the first day. He insisted it ended at 10:45, denying the evidence of their own written and verbal instructions. We had to argue just to receive what we had already paid for. 2. Zero flexibility and no refunds: For the second and third day, as we had a diving session and an early transfer, we asked to move our breakfast forward by just 30 minutes or, alternatively, to have a simple "take-away" bag (just two sandwiches). Both requests were coldly rejected. Despite being unable to use the service due to their rigidity, they also refused to refund the breakfast portion of our payment. 3. Petty Management: In a location where tap water is not drinkable, I believe providing at least one bottle of water per day should be the bare minimum for any hospitable stay. Instead, on our final day, the manager left a note on our door demanding 400 Rupees (~1€) for water. There was no "goodbye" or "safe travels"—just a cold demand for a tiny sum of money. Considering we essentially "gifted" the hotel three prepaid breakfasts, the decision to leave a note over 1€ felt incredibly petty and insulting.