The White Swan Hotel

The loverly staff were welcoming .couldn't do enough.the breakfast option of sml or lge great idea .and beverages with it not just tea coffee but latte etc to name just 1.the hotel leaflet was informational on everything I could think of .loverly back room. Set out with high chairs tables .front like a traditional pub.very warm and welcoming .amenities in village boots fish and chip Chinese. Coop .boots .everything. 12 bus to Scarborough stop just below pub hotel

Nothing

Room great. Large and well equipped. Loved the bath tub. Good traditional breakfast freshly cooked.

Would have given 10 rather than 9 but the church clock chimed every 15 minutes through the night. Started as a nice bit of village ambiance but quickly became annoying. Not the property’s fault but would mean we would not rebook.

The staff were ultra friendly and accommodating

It’s not advertised that there are lots of stairs to get to your room

The Staff were great, on site parking, food was nice.

The heating was off in the room. The radiator behind the bed headboard didn't work. The large electric radiator next to the entrance door didn't work and the plug was damaged. The electric kettle didn't turn off after boiling. There was a small electric heater that did work however it wasn't sufficient to heat this large Room. I raised the matter and they kindly gave us another small heater which was unservisable and didn't work. No heating in the toilet shower facility. When I turned the shower on the water leaked down the side of the wall and the shower basin filled up with other people's hairs. We booked a room at cost with a garden view and we had a view of a noisy main road. We reserved a table for dinner this was away from the bar however it was cold. I asked if they could light the fire however the staff said they couldn't because they couldn't monitor the amount of logs used.

Lovely people, special mention to Lisa who served me up a breakfast with enough sausage, eggs, bacon, black pudding etc, etc to dink a Battleship 😁. All the staff couldn't do enough to help, great job guys 👍.

I was staying there for a few days to go Mountain biking & whilst the room was small, it was perfect for me to crash out at the end of the day, so it's not really something that I didn't like but just thought I'd mention it, if all you want is base to explore from it's ideal.

The staff and the food were excellent. Very friendly and very clean everywhere.

We were given a small room at the top floor with perilous stairs. I know it's a very old building, but as we were the only ones staying and there were 2 rooms on a lower floor available, it seemed a bit thoughtless.

Friendly and helpful

No one there on check out (not a problem as such) but I cannot get a VAT receipt. I have tried numerous times via booking app messages (one reply with promise to do then ignored), I have left messages, spoken to someone on phone but again no receipt and still chasing. For anyone going here on business etc this is a nightmare if you want to claim on your expenses. Such a simply solved problem ruined my experience and is ongoing after a month!