Hotel Wayra Club

Good

It should be more variety

I liked everything about this hotel. Staff was friendly and kind and patient with my beginner Spanish

Everything is very close . Good service

The pool was nice. That's it because I only go to sleep on the nights.

I didn't like that when I got to the hotel they charged me more money. I didn't like that I left some money in the room and I was robbed (partial).

We had a wonderful experience and breakfast was delicious. Staff as very helpful and kind.

Nothing

Everything. Found a 3cm BLADE INSIDE my JUICE, thanks God I was drinking it with a straw! Otherwise I would have ended up in hospital with a split throat. Told the waitress and nothing happened, not even management came to apologise. Same waitress spilled some food with a really hot sauce all over my hand and arm and didn’t even apologise or helped me giving me something to calm the burn, the food she spilled remained on the floor next to me during our meal and all the time we remained in the pool area. Staff were rude, even on the phone when attempting to make the booking originally, they tried to overcharge me. Room was dirty and had to get the sheets changed as they were full of stains and hairs. The pool was dirty, full of leaves and insects, music in the pool area was blasting out loud even though we were the only ones there, so definitely NOT FOR RELAXING. We wrote all the complaints on check out, and again, never heard anything from the management. And most definitely not a 4 stars hotel, maybe they could reach 2 being very generous. So the price paid for the room was definitely overpriced. Absolutely NEVER going back again and wouldn’t even recommend it to my worst enemy.