D'Carol Hotel Surabaya

Location

Room, the cleaness is far from the word "clean"

Proximity to Pasar Turi train. Spacious room Peaceful Night food available reasonably close by Good internet

Stained sheets and very thin towels stained also. No glasses for drinking.

Nothing

1. Rude staff 2. Poor system, no one has the right to retain passport as it is the property of the issuing country. Initially, they insisted on doing that until I strongly resisted, and then they agreed to collect a deposit of Rp100K. But the hotel only issued a so-called receipt, a small piece of paper size around 2 inch x 2 inch, and warned me if I lost the paper, I won't be able to get back my deposit. 3. Very dirty, both bed sheets and pillow cases are full of yellowish stains and black spots. After check-in and looking at the conditions, then I checked on the previous reviews, then realised that I was not the only gust having the same experience. But what surprised me was the replies from the management. I am considering feedback on my experience to the Indonesia Tourism Promotion Board.

Its ok

Double book for wrong date but they wouldnt help me to change it either, so we decided to change the hotel for our next stay.

Ok

Double book for wrong date but they wouldnt help me to change it either, so we decided to change the hotel for our next stay.

The employees don't speak English, but they tried to help.

Where should I start? The sheets are very dirty in this hotel. They need to be refreshed. They were really brown with spots and stains everywhere. When the staff showed us another room, the sheets were just as dirty. I've never seen this dirtiness before in what supposed to be a clean bed. When we asked the staff at first they didn't replace it. Later with a lot of waiting they found clean sheets. They didn't fit the bed, but okay for one night. The bathroom hasnt had a good clean for months. Hairs everywhere, dirt on the walls. The towels were wrapped in plastic, but when we took them out they were really smelly. This hotel needs an investment for new sheets and towels, paint on the walls and good clean. Serouisly pay a little bit more and go somewhere else....

Near atation Ps Turi

Lication is at ruko

If you turn left from the hotel there is a nice lively neighbourhood with lots of streetfood options and friendly people.