The Bay Hotel

We did not like the room assigned to us because of the view and they managed to change it to a better one. The hotel is beautiful and staff friendly and helpful.

Die Lage des Hotels, das sehr geräumige Zimmer, die tolle Außenanlage mit den vielen Pools und Liegen. Das Frühstücksbuffet war sehr gut und reichhaltig

Schimmelbefallender Käse, kaputte Gläser am Rand haben nichts in einem 5 x Hotel zusuchen. Auf den Kaffee warte man teilweise 10 min. usw. Dies wurde zwar zur Kenntnis genommen, aber mehr auch nicht. Es haben sich alle Angestellten sehr berühmt, bei einigen ist aber noch schulungsbedarf notwendig. Leider wurde das Zimmer auch immer erst nach 15 Uhr gereinigt. Der Teppichboden wurde nicht abgesaugt und sah auch nicht so sauber aus. Und es fehlten immer wieder mal Handtücher, die wir erst durch Reklamation nachträglich bekommen hatten.

Location was great, proximity to the beach, the views, the staff were very attentive to detail. The manager was very kind to my family.

We stayed at the Bay Hotel between 1 April to 4 April 2026. On 2 April we woke to find brown, contaminated water coming from the taps, shower, and also in the toilet. Unfortunately my son and daughter had not initially noticed the change in the water (presumably the change was gradual) and had showered and brushed their teeth. I spoke to the manager who stated that the issue was hotel wide. I asked why we hadn’t been informed but was only told that they were switching to the reserve water supply. Unfortunately both my son and daughter became ill. Initially the hotel was supportive and arranged a Doctor but they refused to do so when the illness continued into the 4th day until we argued with them. The illness continued throughout our stay and ruined the holiday for my son and daughter. The hotel showed little interest in their well being while we were there. For example, on one of the evenings we arranged room service as my son and daughter could not leave their rooms. It took over 1 hour to deliver a piece of toast, a croissant, and an apple! Since returning to England the hotel has shown no interest in the well being of my children. We are seasoned travellers but have never seen brown, contaminated water in a 5 star hotel nor such a poor response from the hotel. We suggest that you look elsewhere for accommodation.

Excellent communication Excellent Welcome Excellent Location Friendly and helpful staff Excellent Facilities Delicious Food

Shower floor needs to be relooked, kept flooding the bathroom - room 335

Housekeeping stole $270 from my purse

Everything at this hotel was amazing. The service was first class from the moment we entered until the very end. The room was spacious and clean. We are thinking of coming back to this hotel next time we visit

nothing

The location of the hotel was fabulous and stunning views. Our room was amazing The breakfast was very nice and location very good. The bars and pool areas was very nice.

The balcony floor in our Room was not Clean when we arrived so had to ask for it To be redone. We had a problem with the drainage from our shower and water came all over the floor in the bathroom . We had to ask for maintenance to come And fix it. When we arrived back the maintenance had been and fixed the drain problem but left a mess on the floor in the Shower and we Had to ask for the floor To be cleaned again. When we was leaving The hotel to go to airport at 5.15am there was 3 take away trays with food left right at The bottom Of The steps on the entrance which I thought was bad for a 5 star hotel not to have them removed straight away.