Villa Treville

Unfortunately trip was ruined by getting robbed inside the property

Robbed at Villa Treville We got robbed at the hotel premises by their fish supplier. He grabbed our locked bag that the hotel staff had left at the loading bay inside the hotel premises until taxi arrived. Bag contained our passports, cash, jewelry, luxury watch and other valuables. The hotel has the audacity to blame us by saying that the bags were under our custody even though we have hotel CCTV footage of the hotel staff handling and leaving our baggage at the loading bay, pathetic. This led to extremely harrowing experiences, involving the police, attaining emergency passports from embassy in Rome, traveling back and forth from Rome to Positano, re-booking flights twice and a court case. All to end with retrieving some of our belongings but not all and some compensation from the thief, only enough to cover our legal fees. Villa Treville’s management has been shirking their responsibility, despite fervent and repeated assurances at the time of theft that they will cover all our losses and not to worry about anything. Along with unprofessional staff and management they have even managed to hire unprofessional lawyers who never answer their phone or respond to emails! The entirely shameless operation is trying to take no responsibility for the actions of their staff, caused by their lack of security, by their supplier, INSIDE THEIR PROPERTY. And not to mention duping us with a false sense of hope by their management. I’m certain there are much nicer, SAFER and better managed hotels in Positano, I’d suggest giving this one a hard pass!

this is an out of the world place, the views are fantastic, it is quiet, secluded, top services, boat to Positano at any time of the day, all possible facilities, the gym is equipped like nothing else, terraces amazing to chill in the evening and admire the stars

we loved everything

The property and location exceeded every expectation. It is simply outstanding.

best location , close to everything but out of the crazy busy. Grounds were the best and across street from the path of gods if you want to walk

Everything from check in to check out. The property is beautiful and the staff exceptional.

It is a massive property and a wrong turn can get you turned around a bit.

What was promise as a sea view was a partial sea view where you could see a sea. Very good cuisine and perfect restaurant service. Very good housekeeping.

Lots of stairs in the property, not comfortable access to the beach platform, the cars can not arrive to the entrance, so you have to walk, absence of Turkish bath which was clearly promised by phone, rude, arrogant and unprofessional massage therapist who treats you like if you were her staff.The reception should have been more honest regarding the facilities that are not functional -I could have chosen a different property.Loud knocks at the door even when you have DO Not Disturb sign.

Everything! It was amazing.

Nothing