Chalet Alpina

Chalet Alpina was a highlight of our trip. The room was cosy and spotless, the breakfast was fresh and generous, and the whole place has a calm, homely feel. What really stood out was the hospitality, Nina was warm, thoughtful, and incredibly accommodating, especially with our early hiking mornings. She went out of her way to make Easter feel special for all, which we appreciated so much. We felt looked after from the moment we arrived. We’ve already been telling everyone about this place.

The woman Nina is one of the nicest people I have ever met. From the beginning she was welcoming and nice. She made us breakfast every morning, waking up early to do it by herself and every morning it was amazing. The place was super clean, smelt amazing and was always kept warm. At one point me and my partner had our clothes soaked at the bottom by accident. When Nina saw my partner trying to dry them outside the fire she brought up a clothes rack and found a way to dry our shoes and clothes easier. I truly had the best stay, as someone who’s usually very picky about where I stay I can’t recommend this place enough. I will 100% be coming back the next time I want to go to the snow l loved it here. If you’re looking for a comforting place close to the snow with welcoming owners come here, you will love it.

Disappointing Stay – Not as Advertised Unfortunately, our experience at this chalet didn’t live up to expectations. The room we were given was quite different from what was advertised online — significantly smaller and not representative of the photos. The space was so cramped that it was difficult to move between the bed and the bathroom, and the bed itself was pushed right up against the wall, making it very inconvenient for one person to get in and out without disturbing the other. The bathroom was also extremely small — my partner could barely fit in the shower. There were no towel hooks or rails inside, so we had to walk out dripping wet just to grab a towel. This kind of setup just isn’t practical. Parking was another major issue. The designated spots were so tight that if you have a larger vehicle, anyone parked beside you would struggle to open their door. It made coming and going more stressful than it needed to be. Soundproofing was poor — we could hear every movement and noise from the neighboring rooms, which made it very difficult to sleep without earplugs. Breakfast was another letdown. It finished by 8:30 AM, which feels too early for guests who want a relaxed morning. On top of that, when the staff brought out hot bread, they handed it out to each table except ours — the service felt cold and dismissive. Housekeeping also left a lot to be desired. Towels and toilet paper were not replenished during our stay, which should be a basic standard of service. All in all, the stay was disappointing. With a few changes and better attention to guest comfort and service, it could be much better — but as it stands, I wouldn’t recommend it, especially if you're expecting comfort, space, and hospitality.

Cozy like a home away from home, breakfast was delicious. Staff amazing.

Parking is a bit of a squeeze.

We travelled as a family of 2 adults and 2 kids. The kids thought it was the best 'resort' they had even been too 🤭 They kids loved the kids room with games and the exceptional breakfast and afternoon treats that Nina made. There was always something delicious to eat and a cuppa available. The beds were comfortable and all the other guests were respectful so we didn't have any noise issues.

Nina is a lovely host and extended a very warm welcome. She provided helpful information for my visit to Jindabyne and Thredbo. The facilities were very clean and comfortable and the breakfast was great.