The Waterside Hotel and Leisure Club

The hydrotherapy pool is out of this world

Nothing

The reception staff including Molly and Helen were so attentive and helpful even before our stay, keeping in contact to help make check in smoother when I’d booked for multiple people and taking a pre-order for the restaurant. Myself and my husband stayed here for our wedding along with family and friends and we couldn’t have been happier we chose the Waterside. Everyone was extremely welcoming for our family and friends and the rooms were beautiful and clean. The staff couldn’t do enough for us, right down from allowing us to keep a sentimental bottle of wine in the fridge for the morning of the wedding, to helping me with a last minute trip to my room in my wedding dress when I’d forgotten my key. Thank you so much!

Nothing at all - the only thing we’d suggest is labelling the small double rooms better on the site to make it clearer that they are small double beds (not just small double rooms)

I loved having breakfast included and the leisure club facilities available - pool, jacuzzi, sauna, etc. The staff was so friendly and so hardworking.

The shower was not made for tall people, low ceilings in the bathroom and the shower was placed lower (struggled to fit if over 6foot). The same at the bar, really low ceiling. And no mind your head signs. It would be great if added. Breakfast was great and staff was non stop but it was always missing food. The 2 days we spent there we were always waiting for more food to be replenished.

Staff were all very pleasant and professional.

This is essentially a leisure centre with rooms. Car park was extremely busy so parked a long way from entrance. Room very, very small and very hot!

Everything about this hotel is lovely

Nothing

Breakfast was very good standard. Location was excellent for us. The pool, spa and gym facilities were excellent. The staff were very friendly and helpful. They are a credit to the company.

There could be better wayfinding signage from the reception to the spa/gym areas. Our room, 203, was comfortable but a little small. Suggest putting a console table under the tv to allow better clothes hanging space on the bedroom/bathroom wall, as 3 or 4 hangers is a bit minimal for anything over a one night stay. Be good to have coat hooks somewhere too.

Staff lovely and helpful

Air con would be beneficial in rooms

Fantastic & friendly & helpful

So laid back