DONAUHOTEL Ingolstadt

freundliches Personal, viel Platz kostenloser Parkplatz

Viele Spinnweben vor den Fenstern, hab mich nicht getraut zu lüften...

only thing I liked was the location and courteous staff.

--the hotel's ad and photos on booking.com is a big lie. --When we arrived, we could not get thru the front door. The receptionist came to open the door, and said, ..."why didn't you use the code!" --WE WERE NEVER GIVEN A CODE !!! and I have the confirmation to prove it !! --The hotel reception area has become cold and unwelcoming. --I booked and paid for a DOUBLE ROOM which sleeps 3 + child. --on check-in, we were given a very small room that definitely did not match the booking.com site. --after I showed the receptionist my booking confirmation and the hotels booking.com ad, we were told that the "housekeeping person is not here now, and they can't change our room..." even though I had booked 3 wks in advance. --after I continued to argue the facts, we were given an appropriate room, which still needed to be cleaned. --the hotel website says, "each room has a dining table and a sofa..." --Our room had no dining table. We had to move a desk into our room and a nite stand. The knob on the shower door kept falling. --the bathroom sink leaked. --We always stayed at the Donau Hotel when it was owned by the lovely German family. In 2024, the elderly owners sold it to the Munique corp/new owner Mahmud Ahmed. Need I say more.!

Location

Bathroom not clean properly