Casa Nou

地下鉄とバスの駅まで近くて便利でした。隣に昼の定食を食べられる店があり、近くにカフェもあります。チェックイン前に荷物を預かってもらうことができました。24時間フロント係の方がいるので、早朝の飛行機に乗るため真夜中のチェックアウトをするのも問題なく、タクシーも呼んでもらえました。

一階の部屋で光があまり入らなかったので暗かったのと、湿気がこもっている感じがありました。ミニキッチンがあり、コンロ、電子レンジやコーヒーメーカー、食器はありましたが、調味料や油、食器用洗剤などがなかったので、買ってきたものを食べるぐらいしかできないと思います。

Location is amazing! Nice staff!

The shower head was dirty and water flow minimal. Cleaning department came and cleaned and it went better but still preasure problems

Pudimos cambiar a una habitación mejor y con más luz. Recepcion 24h. Buena ubicación.

The TV

The biggest issue with Casa Now is the lack of customer care and flexibility. From the moment we arrived, the staff were rude and unwelcoming, both at night and again the next morning. There was no sense of hospitality at all. We arrived late and politely asked for a late checkout of just one hour. Despite explaining our situation multiple times, we were told we had to pay more than half the price of the room for that single hour. When we tried to discuss it, the response was cold and dismissive: “This is our policy, it’s your problem.” No empathy, no willingness to help, and absolutely no customer intimacy. You really don’t feel welcome as a guest here. Communication was also very poor. Messages via Booking.com were simply ignored, which is frustrating and unprofessional. On top of that, the facilities were disappointing. The toilet didn’t flush properly, the bed was extremely hard (I woke up with back pain), and the hot water situation was badly explained. When I tried to shower, the water was ice cold, and we were never informed in advance that the system works differently than in normal accommodations. The only positive aspect of this stay is the location, which is genuinely good and convenient. Unfortunately, that alone is not enough to compensate for the service, comfort, and attitude. I wouldn’t recommend staying here unless the staff approach and policies change significantly. Hospitality should be about people, not just rigid rules.