Papagayo Golden Palms Beachfront Hotel

The only way to describe this hotel is….fine. Don’t be fooled by all the 5* reviews, they offer free paddle boards & kayaks if you give them a 5* review, otherwise you have to pay $15 for them! The breakfast was good. The staff were all friendly and helpful. The room was fine, no frills. It was clean, I’ll give them that.

It’s VERY overpriced compared to some other places on the island. Cocktails are $18 and undrinkable, vs some other beach clubs or restaurants where the avg is $14 and actually enjoyable. The food menu also is nothing to get excited about. We paid $41 for an octopus main which was VERY chewy and didn’t taste of much. The location also isn’t ideal, you need a car if you’re staying here and want to do anything in the evening. There’s no offer of a shuttle or anything to get you into town and a taxi will set you back $55 just to go to the nearest town (about 10/15mins away). The bar/restaurant closes at exactly 10pm with no exceptions every night, so on Saturday evening when we came back and asked for a beer at 10:10pm we were told absolutely not.

Grounds were beautiful. The staff was exceptional. Everyone was so nice and helpful. Daniella at the front desk went out of her way to help us and was so welcoming. The staff in restaurant was great. Harvey made you feel right at home.

Nothing

Very nice and friendly employees Beautiful nature, quiet 👍

Little bit overpriced

Breakfast was good. The omelet bar and service was great! The staff members were very accommodating and friendly. Toro and Harley were great bar tenders!

The internet was a little bit slow in the room.

The room was very comfortable and clean, nice patio, bed comfortable. The breakfast was good, the restaurant was nice. The pool was beautiful and perfect temperature.

The only complaint was that there were not enough pool chairs and/or beach chairs for the guests. The first of two days we were there, we had no available chairs at beach or pool all day.

The property is really lovely; the gardens are beautiful and there’s a variety of wildlife around. The beach was quiet and a bit calmer than our other location in Guanacaste. The facilities are a bit dated - the rooms and pool are showing signs of age/wear. The food was good and portions were generous. Staff was friendly but the pool bar was not routinely staffed while we were there - maybe because the resort wasn’t highly occupied? It was OK but we felt overpriced compared to our other stays.

Overpriced for what it was. Beach could have used some clean up (garbage, dead fish)

La comodidad y espacio

No aplica

Breakfast was good. The room layout was nice and we were able to get adjoining rooms. Reception when we arrived was very good - we were greeted with lemonade and cold wash clothes.

They never told us when our room was ready. We had to track someone down to ask at 4p. Pool had an inadequate number of chairs - there was plenty of room but very few chairs. There was no way to put a chair on the beach so you had to be in the grass on the property. Once in the water at the beach is was very, very rocky - there could have been an effort to let us know that it was more clear further down the beach. NYE dinner was not good but was very, very expensive. There was no effort put into making NYE special beyond the buffet. There were a stack of hats at reception that never got handed out. Dessert ran out at one point in time. Staffing at the outside pool bar was meh- they didn't clean up the tables leaving dirty tables for hours. At times it was hard to find someone to help you. When the pool bar was closed it was hard to figure out if you could even get a cocktail someplace else. There was no lotion in the rooms which seems like a low bar for a room that was relatively pricey.