Hotel Ganga Tamilnadu

No

Only the room is cleaned properly

The attitude of the staff was disappointing. I had already paid the amount through the app, but they informed me that the payment had not been credited. When I contacted customer support, they said the property had not added their bank account details. Due to their issue, I had to wait at the hotel for more than 2 hours. Very disappointed.

I am expresing my dissatisfaction with an experience I had while trying to check in this hotal for a one-day stay along with my cousin. Despite having a confirmed booking and presenting our original Aadhaar cards at the front desk, we were denied check-in by the staff member at the lobby. He claimed the ID cards did not "match" and insisted that both individuals' details should appear on a single ID, which is neither a standard requirement nor mentioned in your booking terms. What made the situation worse was the staff’s extremely rude behavior. Even after multiple polite requests and clarifications, he refused to cooperate and showed no willingness to help. We had traveled a long distance and were looking for a short rest before continuing our journey, but this interaction caused significant inconvenience and mental distress. This experience not only disrupted our travel plans but also negatively affected our perception of both the property and Booking.com as a platform. I urge you to look into this matter seriously and take appropriate action to ensure that other guests are not subjected to similar treatment in the future. I hope to hear back from you soon with a resolution.

Such behavior not only affects the reputation of Booking.com but also causes mental agony to customers. I request that this issue be escalated and a proper remedy be provided for the trouble and distress we experienced.

Pleasantl Location. Neat clean room.

Television not working. Technical problems should be solved for leisure time entertainment.

Location

Lacks a wifi And a room freshner

Nice location.

Reception should be much more civilized. Should behave with customers without dizzy.