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8.8 / 10 Guest Rating

Metropole Urban Hotel

Platia Agias Ekaterinis - Agios Minas, Heraklio Town, gr

Metropole Urban Hotel - main view

About the Property

Luxurious Accommodations
Experience comfort and style at Metropole Urban Hotel. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Some rooms even offer a balcony for a stunning view of the city.

Delicious Dining Options
Start your day right with an a la carte breakfast served every morning. Additionally, guests can enjoy discounted rates at a nearby cafe. Indulge in a culinary journey without leaving the hotel premises.

Multilingual Staff and Convenient Location
Feel at ease with our multilingual staff who are fluent in Greek, English, German, French, Italian, and Spanish. Located close to major attractions like Venetian Walls and Cultural Conference Centre, our hotel is the perfect choice for exploring the beauty of Heraklio Town.

Book now and elevate your stay at Metropole Urban Hotel.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.8
Excellent1692 verified reviews
AI Summary

Guests highly rate the excellent location and frequently praise the friendly staff.

Categories

Cleanliness7.8
Service9.3
Location9.3
Room Quality8.2
Amenities8.8
Value for Money8.7
Food and Beverage9.3
Overall Experience9.1

Select topics to read reviews

Σ
ΣτέφανοςgrGR
Verified booking
couple
Standard Room
Stayed in Jan 30, 2026

"ΕΧΩ ΜΕΙΝΕΙ ΑΡΚΕΤΕΣ ΦΟΡΕΣ . ΕΞΑΙΡΕΤΙΚΟ ΚΑΤΑΛΥΜΑ"

9.0

ΠΟΛΥ ΒΟΛΙΚΗ ΤΟΠΟΘΕΣΙΑ .

ΔΥΣΚΟΛΙΑ ΕΥΡΕΣΗΣ ΘΕΣΗΣ ΣΤΑΘΜΕΥΣΗΣ

Helpful?
R
RomydeDE
Verified booking
couple
Standard Room
Stayed in Jan 28, 2026

"Ein kleiner Geheimtipp"

10.0

Die Dachterasse mit Whirlpool ist etwas besonderes mitten in der Stadt.

Helpful?
I
IoannisgrGR
Verified booking
solo_traveller
Standard Room
Stayed in Jan 21, 2026

"Τέλειο ξενοδοχείο τέλειο προσωπικο"

10.0

εξαιτετική τοποθεσια

ολα ηταν τελεια

Helpful?
D
DAFNIgrGR
Verified booking
solo_traveller
Standard Room
Stayed in Jan 21, 2026

"Exceptional"

9.0
Helpful?
D
DavidusUS
Verified booking
couple
Standard Room
Stayed in Jan 20, 2026

"Good location, on a charming plaza with church, good value and nice facilities."

9.0

Balcony and view was very nice.

Helpful?
G
GiuseppeitIT
Verified booking
extended_group
Standard Room
Stayed in Jan 20, 2026

"Bellissimo"

10.0

Hotel is very modern and quiet, the rooms are very clean and cozy. Breakfast is very well done and the service is amazing too. Last but not least the reception personnel is professional, kind and multi-language speaker, the young girl working during the noon hours has a very fluent Italian and gave us info about the best attractions in the city. Thank you! We will be back soon.

Helpful?
O
OrestisgrGR
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Great! Will be my go-to place for Heraklion!"

9.0

The location of the property was amazing! Really close to the city center and overseeing a beautiful church. The staff was really polite and accommodating, even after a booking error on my part. The breakfast was great and was table served in a very cozy cafe attached to the hotel.

Even though our stay was amazing, I have a couple of minor points which I'll put here as constructive feedback. In the room there were some signs of minor degradation in some parts of the room, like the shower drainage and the wallpaper. Minor maintenance work would fix all those. Another point would be the state of the common toilets. I used those facilities twice, just before my check-in and after my check-out 2 days later and it looked neglected by the cleaning staff. Also, some degradation in the hardware

Helpful?
T
TanjachCH
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Toplage für Erkundung von Iraklio bei Tag und Nacht"

7.0

Lage ausgezeichnet, inmitten im Geschehen von Iraklio. Zuverlässigkiet der Reception. Taxi Service hat auch bestens geklappt.

Sauberkeit könnte besser sein.

Helpful?
M
MariefrFR
Verified booking
extended_group
Standard Room
Stayed in Jan 19, 2026

"Vraiment génial"

9.0

Emplacement exceptionnel, petit déjeuner très respectable, lits confortables. Petit bémol sur la salle d’eau très petite avec peu d’intimité, mis-à-part ça c’était parfait !

Helpful?
D
DmytrochCH
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Excellent hotel"

10.0

The hotel is located in the city center with an excellent view from our 5th floor top suit with a nice jacuzzi. There are so many excellent restaurants next to the hotel that it was hard to pick the best one. Moreover, there is a touristic bus station very close to the hotel. On top of that there are lots of nice shops around. The staff was very supportive and kind. I would highly recommend this hotel and would definitely come back.

Helpful?
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