Hotel Alisa

Nice spa, friendly staff. Parking was available. Very nice area, near to local attractions.

1. One of the waitresses / receptionist was really nice and friendly. 2. The hotel is located near the town‘s center (although fair to say that the town is very small). 3. My daughter got some balloons when she asked for them. 4. The cook made my daughter French fries with fresh potatoes (apparently usually guests get the frozen ones…). 5. the cheese, tomatos and cucumbers at breakfast were good.

1. The pool is not filled with mineral water. Given the price and the town Pavel Banya being famous for its mineral water, I was expecting mineral water and was very disappointed. 2. The Maisonette that we had booked for 2 adults and two children had only one (uncomfortable) bed. The second adult and child had to sleep on a very uncomfortable and narrow sofa-bed. 3. The sheets were not crispy clean. The bathroom / basin were not really clean. 4. No one came to clean the room / throw the garbage during our stay (two days and nights). 5. We ran twice out of toilet paper (only one roll available, worst quality imaginable and as if one third the length of a normal toilet paper roll (as if the hotel was very much saving on toilet paper). we had to ask for it at the reception and bring it in the room ourselves. 6. Breakfast was more or less the same on both days and also below my expectations. 7. The Maisonette‘s windows were covered with shades that could not be removed so the place was always dark and sticky.