Fairfield Inn & Suites Rocky Mount

I absolutely don’t have not 1 single complaint lol staying here was truly an amazing experience thank you so much for accommodating my family and I. We arrived that morning super early and although check in wasn’t until 3pm the staff went out their way to clean an available room and get it ready within a hour for us hours before check in and I really really appreciated that because we were dead tired coming off a 11 hour drive 😊 and the room was amazing as well as the complimentary breakfast! We will stay here anytime wevisit Rocky Mount, NC. Thanks again

A heated pool would be nice. I traveled with my 3 young boys and the pool was the only thing they wanted to do but it was freezing no heat at all but other than that everything else was awesome!

STAY AWAY- ESPECIALLY IF YOU HAVE STATUS!! I recently stayed at this hotel and was extremely disappointed. As a Marriott Bonvoy Titanium Elite loyal customer, I receive certain perks for my loyalty. One of them is a guaranteed 4:00 checkout that was confirmed with the staff member at check in. Later in the evening, I noticed this was not reflected in my Bonvoy app and reached out via chat to the front desk. I was told I was speaking to the manager Cam who denied my request because of staffing and weather issue. While I can understand, I did not see any signs of precipitation upon arriving in Rocky Mount nor have control of his staff. I told Cam that I was guaranteed the late check out and a staff member confirmed and was told that wasn't the case. Cam insinuated I lied about what I was told and denied my late check out. Since he was wrong, my daughter had to ride 5 hours in the car after an all day sports event. While not the end of the world, it was a inconvenience as we expected to have the room based on my status. I reached out to Marriott about this issue and this hotel didn't bother responding. Thankfully Marriott addressed this issue and I will be sure no one from our organization stays at this location for our two upcoming sports events in Rocky Mount this year. Also, be aware of Cam as he is not honest! There are plenty of other Marriott locations in Rocky Mount!

After a 9 1/2 hour drive we stopped here as we have many a time. Unfortunately this time it was different. The room given had a broken TV. After waiting almost 1 hour to confirm this we were given a second room that had NO HEAT. A staff person came to the room to confirm and remarked that it was freezing in there. The front desk woman told us that there were no more rooms available which was a lie and had an attitude of take it or leave it. Marriott Reservations had no problem having her change our room a 3rd time. None of this was our fault. So disappointed after using hotel many times. They would not credit us back any of the 15,500 points we used. Again a major disappointment. Going forward changing hotels

The location was great, the room was nice and clean.

The remote did not work and it took awhile for the hot water to warm up.

They cancelled our reservation without notification.

Not a good sense of customer service.