Holiday World Riwo, Affiliated by Meliá

Good

Good

I liked the pool side they opened ecen it was in season and the spa inside. most of the staff are happy and good customer service

Rock hard beds. It’s not really an all inclusive hotel if you purchase that. No ashtrays in rooms. Showers don’t work well. They choose a cocktail you have to pay for daily even if it’s on the all inclusive list. The entertainment was awful only good one was Spanish dance. not much going on. They advertise access to this and that but it’s not open and you’re not told at time of booking advertising is wrong- they say that ice cream is available for all inclusive but there is not one available They don’t heat the pool at all outside even tho it’s freezing. One particular man who never smiled and always made you feel rushed. food is a hit and miss. Gaming room closed. kids got bored badly. Pool table broken. Takes money ask got someone to come to return money or fix and no one ever came or bothers. One Free visit to spa per stay but the lady tried to charge us. swimming caps must be worn and cost 3.50 also each, you don’t keep them either. No beach towel ticket given and didn’t even know until customer advised. Could have been better. We visited holiday village years ago and was proper good but this one not really. wouldn’t return

Allt

Inget

Everything was excellent. The hotel was very clean, the staff were friendly and helpful, and the facilities were great. The pool area was beautiful and relaxing, and the food was delicious with plenty of options.

Nothing, everything was perfect.

"تجربة مخيبة للآمال جدًا. قمت بالدفع نقدًا عند الاستقبال وطلبت عدة مرات الحصول على فواتير رسمية، لأنني أحتاجها لأغراض ضريبية في السويد. للأسف، إدارة الفندق كانت تماطل ولم تستجب لرسائلي عبر البريد الإلكتروني. هذا النقص في الشفافية غير مقبول ويثير القلق حول مدى احترافية الفندق. الفندق أيضًا بعيد جدًا عن مركز المدينة، مما يجعله غير مريح للتنقل. بالإضافة إلى ذلك، المسبح الداخلي غير مشمول في السعر ويتطلب رسومًا إضافية، ولم يتم توضيح ذلك بشكل واضح مسبقًا. بشكل عام، لا أنصح بالإقامة في هذا الفندق."

"Very disappointing experience. I paid in cash at the reception and requested official invoices multiple times, as I need them for tax purposes in Sweden. Unfortunately, the hotel management kept delaying and never responded to my emails. This lack of transparency is unacceptable and raises concerns about professionalism. The hotel is also very far from the city center, making it inconvenient for travelers. Additionally, the indoor pool is not included in the price and requires an extra fee, which was not clearly communicated. Overall, I would not recommend staying at this hotel."

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