Hotel Vila Livia

Beautiful location close to the “waterfront”, spacious suite and clean

Staff was rude and unhelpful, poor breakfast every morning (clear cost cutting) and no fresh produce for most of the week. For a four-five star hotel I have much higher expectations. Moreover, I was charged 350€ for my dog’ stay upon check-out versus check-in, without any mentioning neither by Booking.com nor upon arrival at the hotel

The suite was amazing, comfortable beds, big bathrooms, very nice old style. Well-equipped fitness room, friendly Thai masseuse, pets friendly, nice spa area. Everything was connected by tunnels, so no need to walk outside at all.

Very basic breakfast at the level of a 3-4* hotel. Difficult to find it by car. No security at the Vila Livia gate so we had to drive to the main entrance of Bristol hotel and find the security guy. Most of the workers (including the receptionists) don’t speak well Czech. Some signs are only in Russian. Very small fridge.

Location is convenient for the town center and restaurants. There's plenty of restaurants to pick from. Good Thai massage service.

The quality of the service, the room, the breakfast don't reflect a 5 star hotel. Book parking well ahead.

Karlovy Vary as a great place, but not in this hotel.

Breakfast was very cheap-looking: omelet swim in solution; hot milk in one side, but corns in another; staff reacted in one way - you have to pay additionally for everything. Cold swimming pool, but it's not a place for fast swimming, not for children. Long-long corridors b/w hotels, you can lost yourself in these. Check-out at 10:00.

Loved the 2-bedroom 2 1/2 bath apartment. Very spacious and comfortable, and affordable. The welcome fruit tray was very nice. The staff were very helpful. The massage with Chris was excellent.

A bit hard to navigate the tunnels.