Kalasita

Nothing

Location from the hotel view was ok.

Room was very small, the way it showed in Booking.com it was totally different, so when we reached and saw totally disappointed and above to cancelled our booking. We feel that reality has to be mention in your site it will be more better before to book hotel. breakfast was not that much good. no varieties of breakfast, no fruits, no juice, limited breakfast, but keep variety in breakfast and dinner like salad, 2 different vegetable, rice, dal and dessert. the only one person who was handling the entire hotel. he is handling the hotel reception, cleaning the rooms, making food for us etc. no proper chef for making food, less hotel staff. The hotel location is like isolated for the Panchgani main market.

Mahabaleshwar is a good location

Very disappointing experience. While booking the hotel, all details including number of guests were clearly mentioned on the booking platform. However, after booking confirmation, the hotel refused to honor the agreed terms and started demanding extra charges which were never mentioned earlier. The staff behavior was also unprofessional and responses were improper and unhelpful. Instead of resolving the issue, they kept insisting on additional payment. This created unnecessary stress and inconvenience for us. I would advise other customers to confirm everything directly before booking through this hotel.