Safina Resort

The room hospitaity

1. The staff changed the rates from 52 USD to 54 USD the next day, so I paid more than was stated when I booked, that was very unfair. 2. The staff could not operate the swiping machine when I needed to pay, I therefore had to look for a bank to withdraw via my visa card, which proved to be too expensive since I was in a foreign land. 3. The private taxi service offered was exploitive 4. I arrived late, there was no food at the hotel. The alternative means I was offered exposed me to food poisoning, and that endangered my life. 5. The beach is wild and not available for visitors as stated in booking.com 6. I didn't like the resort, I spent the rest of my holiday elsewhere.

Lugnt, fint resorten med fantastisk personal. Good frukost.

Den privata stranden var inte i bruk och hade mycket plast skräp. Priserna har gått upp avsevärt, speciellt när vi tog tuk-tuk till gamla staden. Vi skulle köpa en flaska vitt vin i en affär. 350 sek - dyrt.

Veldig god service til frokost og ansatte som hjulpet med bestilling av seint middag på kvelden fordi flyet vi hadde booket ankomst kl. 21.00

Det var bra sted for å overnatte på veien til Nungwe dag etter

Good customer service

The distance

The swimming pool

The breakfast is very poor, a lot of salt in the food, the cooks and servers are not hygienic. They need training on customer service and how to serve.

We were served a two course breakfast that included a variety of fruits, with spice tea, followed by an English breakfast. I enjoyed the breakfasts and Safina staff took extra efforts to meet our needs. We received exceptional service from Nassor, the establishment's manager, who ensured that he organised tour guides that charged reasonable rates and provided great service, he checked on us when we were out after sunset, arranged security to escort us when we went to a nearby club at night, suggested activities and great places to go. All in all, Safina made out visit to Zanzibar memorable and I am looking forward to visiting again.

All our needs were met, and more. The stay was worth every penny.