Domoss Valle

Nothing!!

Terrible experience When we arrived to check in, the room was not ready. (bad signal) then, they lie on their description of what it’s included when you book. No coffee (but the coffee maker is there, with no water, no coffee to offer) no WIFI at all. No hot water for anything. Bath towels in bad condition. The heater they provide is propane use only. NO AC at all. Only a fan (not a good quality one). When I reached out the point of contact several times, to request support on needed items, like hot water and WIFI he kept saying, I WILL BE RIGHT THERE, and of course he never arrived to help us. No proper follow up. It’s disappointing when you book a place that is $142.00 dollars, and the experience was terrible. (Even the gentleman that does the cleaning mentioned, their WIFI had 6 months not working at all. Paying 142 dollars was a total loss of money, because nothing was like it was advertised. The property is not comfortable, not worth it at all. Do not stay there, TERRIBLE, TERRIBLE experience.

It was too cold and the heater didn’t work

Everything about it was wonderful, we celebrated my daughters birthday and it was perfect.

The only thing is at night it’s two cold, other than that it was wonderful

Nothing. Impossible to stay there

AVOID THIS PLACE. THEY HAD NO HEATERS IN THE MIDDLE OF NOVEMBER. 40 degrees. Impossible to stay there because so cold. We messaged the facility at the moment we arrived, requesting a full refund. WE LOST OUR MONEY. They advertise they have heaters. They do not put them in until December. We left within 5 minutes. Did not touch a thing. They refused to return money and the manager of the facility was not helpful. Also we were told they are gas heaters, which can be toxic with the plastic siding of facility. Booking.com offered to refund us $60 of the $380 we lost. Renter beware. Owner would not refund the money even when they falsely advertised they had heaters and impossible to stay they. So unfortunate the owner refused to refund money in good faith. We booking, a multi billion dollar company would not refund the money when they allow a business to continue while falsely claiming something they do not provide, it unacceptable. Booking should refuse to pay out this facility and refund the money. Do not use BOOKING either.