Hotel O Rudra Palace

There was nothing to like and what shown in oyo and what we get in real totally different u feel like cheated

Nothing was good room full of cockroaches, stinking bed, wall full of fungus and unhygienic room with washroom

Nothing

Everything

When we reached the Hotel, the property Manager was not allowing us to Board. He was telling, you are late, and you have paid half price that does not mean we are bound to provide you the room. So, he has allotted us the worst room available with him, even though he has many good rooms which were free. We told him that we are here only for 2 hours just to get fresh and ready. But still, he did not give us the toiletry and other required thing. We paid Rs. 500/- for one extra person with us only for 2 hours. He gave the Received for 500/- for that extra person, but he did not give the receipt of Balance amount of Rs. 930/- which we paid him inline. He said OYO will give you the receipt.

He said OYO has not purchased us by booking our room and we are not their servant. So overall his behavior was not professional, and we did not liked that at al. AC was not working in room. we comlpaint him after 30 minute. But he said the AC doesn't cool immediately, as if we have never used the AC. Toilet were very dirty, towel he gave very kind of used one and Bed sheets on bed were dirty and smelly. Also I tried calling OYO Customer service from his counter 3 times, but the call did not went through. One time I could able to speak to the customer representative Mr. Lokesh, but he said he will check and revert and then call gets disconnected.

Online room chargess and after visiting at hotel charges not same

about room charges

Just cleaning

I was asked to pay extra money as booking.com is showing wrong price.

cleaning of room was prompt.

Staff asked for extra money before alloting room.

Staff asked for extra money before alloting room. I paid Rs.311 in advance + Rs.500 at the time of check in instead of Rs.312. Refund my extra Rs.200.