Riverside Hotel by Chef & Brewer Collection

We didn't have breakfast due to leaving early. The location was excellent next to the river. It was very peaceful. The room was excellent for the price and the bed was comfortable.

The shower curtain had a slight odour to it which became more obvious when I took a bath and my nose was within range of it. The rest of the room was spot on and was clean.

The place was really nice but, unfortunately, let down by some bar staff.

The bar was left unattended for periods of time, resulting in queues forming. Tables left uncleared when people had left and were subsequently cleared by the next person who wanted to use it. The bar itself was not wiped down so was constantly wet. General lack of care and attention in the bar area.

A very cosy stay. 10/10.

I was booked into the supposed last room for the night on 31/1. On arrival I noticed the room smelled foul and mouldy. I pointed this out and the staff agreed but said as no other Rooms they could not move us for the night. We were given a. Bottle of bathroom spray to mask the odour and had to put up with it. The next morning I complained and was promised a refund but this hasn’t happened. I was told the hotel would be closed on Wednesday for refurbishment. There is a clear leak into the carpet from the shower took photos. We stay here in burton regularly twice a month in the area. Add insult to injury the AI phone robot never puts you through to a person. Where is our promised refund ?

See above

Good value for the money amd great customer service with professional.and efficient cleaning staff.

Lack of space and lack of storage.

The decoration, space and friendly staff. Excellent quality food.

Nothing

Great location. Clean and relatively comfortable although room was relatively small as was the bed (double I think)

Continental breakfast was poor. Coffee and hot water for tea was from a flask. Self service buffet was poor. Arrived for breakfast at 9:00am on a Sunday and they had two danish pastries and a croissant left. When I asked if they were replenishing I was told they only had what was on display. A number of guests arrived after us and they presumably had none. Poached egg on toast arrived with half a round of toast and half a round of bread (no butter). I asked for more toast which eventually arrived after the eggs were already cold. Shame because there is a lot to like about the hotel but with no management in attendance in restaurant or reception area found it pointless to raise any concerns.