Hotel VIEW - incl Joker Card in Summer

Lovely, recently refurbished hotel. clean and really helpful and friendly staff. Great location. Great food.

Nothing.

Even though the hotel didn't meet any of our expectations, the staff felt really bad for us and tried to accommodate as best as possible, I really feel sorry for the staff.

The room was 30% smaller to the advertised space (me measured) meaning we couldn't get dressed in the room and had to put our shoes on outside. The food was of low quality and most of the times empty. Also there is always a queue at the single coffee machine, which stopped operating a few times (due to needing cleaning) The bed was uncomfortable. There is no pool / hottub / jacuzzi on the rooftop spa. The panorama restaurant doesn't have a view (except for 2 tables) the restaurant is set up in a very crowded/cramped way. The hotel doesn't offer ski-to-door as advertised. The room wasn't clean (there were loads of hairs of previous guests in the drawer and around the sink). We tried to discuss this with the owners and the message was "you could have seen everything and the room is of correct size" in the end we left the hotel a few days early without getting a refund or any money back (except of course of the tourist tax of the days we didn't stayed" -- overall a horrible experience where we had to pay for a hotel twice. To make things worse, the owners were always away / skiing and they left the staff to deal with everything but the staff didn't have a mandate to do anything.