City Express by Marriott Tuxpan

Está frente a un lago y el restaurante La Parroquia. El aire acondicionado funciona muy bien.

Que está totalmente cerrado, ninguna ventana se abre, imagino es para controlar los insectos.

La habitación limpia y orden

El desayuno super insuficiente y el personal se molestaba si le decíamos que ya se había agotado todo, dan solo 3 cositas y no lo rellenan continuamente

El servicio en general

Me salieron 2 cucas...a pesar de verse muy limpio

Rooms are too small and the beds we got have small pillows as well. I asked the housekeeper lady for an extra blanket as they were too small never brought it, guard makes u feel super uncomfortable as I have an Autistic child he won't stay still, The bathroom doesn't have a fan and there is mold building.

Location.

Nothing

Awful experience — no communication and dishonest excuse. They emailed me at 7 am saying they’d cancel my reservation if I didn’t arrive before 6 pm. I replied right away asking them not to cancel, but they never followed up — no call, no message. I arrived at 11:30 pm, only to find out they had canceled my booking hours earlier (11am) without telling me. Their excuse? That my credit card didn’t go through — which is false. I had chosen to pay at the hotel and used my regular card as a guarantee, which worked perfectly on Booking and at the other hotel I stayed in. Ton too of that, hey canceled my booking directly in their system instead of through Booking.com, so the reservation still appeared as active on the platform. That meant if I canceled it myself, I would be charged. I had to contact Booking support and didn’t get help until 4 am. Meanwhile, they had no rooms available, and other guests were also complaining at the front desk. I had to find another hotel myself — the Courtyard, which treated me incredibly well. Don’t stay here. Zero accountability and terrible service.