Chaberton Lodge & Spa

The staff were lovely, helpful and attentive. Same can’t be said for the owner. He wasn’t particularly friendly !

Rooms were quite dark and small

The black Labrador and Andrea who was fabulous and transporting us between lifts etc Location was brilliant

The spa is extra cost and not included in the room rate. No menu for breakfast. Bathrooms seriously need refurbishments. Majority of staff were not very attentive. Service was extremely poor, with exception to the head waiter in the restaurant, along with Andrea also. Wi-Fi was intermittent, particularly on video work calls.

staff location bar and breakfast very friendly and efficient shuttle to and from ski lift. Lovely Dog

room bit small and hot and no bath also spa charge excessive

This is a hard review to write, and not one I would ever want to. But I feel it important to warn others. If I can avoid you having a similar experience, this is worthwhile. This was the worst experience I’ve ever had at a hotel. I’m a frequent traveller who is very happy in both fancy and humble hotels. This was a different experience. The room was tiny (smaller than photos), no privacy at all for guests. The spa cost extra, and smelt of urine. And - worst of all - I got bitten by bed bugs, causing a severe allergic reaction, then abused by the manager. Now, you might say bed bugs could be a one off. Perhaps. The issue was, when my partner and I raised this with staff, it wasn’t taken very seriously. There was barely an apology, except for the cleaning staff who was helpful and gave me some steroid cream to help. It was clear this happens a lot… When we asked for reasonable compensation - three days of our trip ruined by having to apply cream - the manager refused and got extremely abusive. He threatened us, and even tried to get us to sign a hastily written NDA (!) to not write a bad review. We refused, and did eventually reach an agreement with the hotel and Booking.com. But then, after we left, the manager backed out and repeated multiple lies about the trip. I could write more - and I suspect the hotel will reply to this review with another pack of lies. I’m just glad my rashes have now (finally) cleared up. But - all in all - this was an awful experience, one I wouldn’t wish on my worst enemy. The location is nice, but just go stay elsewhere where you have some privacy, it doesn’t smell of urine, and you won’t get bitten by bed bugs, or abused.

Beautiful location, quiet and stunning views! The staff were amazing and could not do enough for us. They had a shuttle bus to the ski lifts which was amazing and there when ever we needed it. This was not advertised so a real bonus.

The only thing I would have liked to see was a menu at breakfast, whilst they had all sorts available and it was all delicious it would have been nice to see a menu to choose from.

We loved the bar area with the fire. A beautiful setting

Nothing