Hotels & Resort Feel

The hotel was a lot fancier than I was expecting for the price! The room was huge, the view from the footbath was nice, and all the little extras made me feel very pampered.

Everything was really tidy and the personal was really friendly

The hotel was so relaxing after our long flight to Tokyo. We loved the whirlpool bathtub and foot spa. Staff were very friendly.

Great location for subway stay, Tower, China Town, shopping galore & lots of restaurants nearby! Small boutique hotel, very quiet & has a real jacuzzi bathtub!

No beer in the outside vending machine.

We were able to leave our luggage when we were 4hrs early. The staff linvited us in before check-in, as it was raining. Thankyou. Staff didn't speak english, but were patient In helping us understand. Small spaces, but decor was nicely done. Atmosphere was very pleasant. A lovely touch to have coffee, tea and cakes available near reception. Relaxing music. Room amenities were excellent, with lovely hair and body products included. Proximity to shopping, restaurants, attractions, and parks, and public transport is great.

No negatives at all.

Staff were very friendly and helpful. Free snacks and drinks in the lobby 24 hours was great. Room was clean with ample space and many cleaning options (soaps, etc). Great location for Motomachi, Chinatown, Harbor View Park, and Yamashita Park.

2/3 of our rooms’ a/c didn’t work too well. Hallways and elevator were cramped so we had to make 2-3 elevator runs to get our family upstairs or reverse. Hotel was posh in a way that was nice for sure but didn’t appeal to us. Cash only was less convenient.

I alternately loathed and loved this place. The positive things are it's close to cruise terminals, near metro, shops, cafes and restaurants. The room is a good size, and the bathroom/wash basin area offer a wider range of toiletries than I've seen in any hotel, even 5-star ones worldwide. The options are truly amazing. Coffee, soup and sweets are available free of charge in the reception area.

Arriving here in the middle of the night if you don't speak Japanese is awful. When I showed up, the receptionist didn't speak English, and he gave me a WiFi password that didn't work. (There was a pile of printed passwords at reception, and the following day i realised that the printer was faulty so wasn't correctly showing the password.) I couldn't communicate with him at all, and he had some weird device (not a mobile phone) he used to translate questions he had that I either didn't understand or couldn't reply to as I had no Internet access. He wanted payment in cash, not card, but i didn't have enough yen. I desperately wanted water, but after I'd mimed my need umpteen times to get the message across, he took me outside to a vending machine. I indicated I had no change, but instead of him using the translator to say he'd buy the water and add it to the bill, he wasn't interested. I was desperately thirsty but he wasn't giing to help. I discovered there was a small bottle of water in the room, nowhere near enough for me. He saw me struggling with my broken case but barely helped at all. When I went out next day to seek water, the day receptionist asked me to leave my key. When I returned late, I rang the bell at reception and waited. There was no response. I banged on the door and waited. No response. I shouted and waited. No response. I went through that for about 10 minutes before a receptionist turned up. After that, I insisted I was taking my key with me.

staff is nice plus it is a beautiful room and everything 10/10 recommended

nothing was bad really but I think it was confusing about payment