Hotel Grones

Everything wax exceptional - very friendly staff and wonderful hospitality

HORRIBLE AND NOT RECOMMENDED

I would like to share feedback regarding our recent stay at The Grones Hotel, where my family and I spent three nights. Unfortunately, the experience was deeply disappointing for several reasons: • Unprofessional Conduct: The hotel management and staff demonstrated rude and unwelcoming behavior throughout our stay. • Poor Guest Treatment: We observed a generally cheap and dismissive attitude in how guests were treated. This was especially evident when the hotel insisted on retrieving the reusable plastic room keys upon checkout in an unnecessarily strict manner. • Discriminatory Attitude: We felt that the staff’s behavior was marked by stereotyping and a lack of cultural sensitivity, which made us feel unwelcome. • Breakfast Experience: The breakfast offering was limited both in quantity and variety, and felt inadequate for a hotel of this category. • Rigid Dining Policies: Guests were not given the freedom to choose their seating during meals; instead, seating was pre-assigned, limiting comfort and flexibility. • Unresponsive Front Desk: Repeated attempts to reach the reception via phone were unsuccessful, indicating a lack of attentiveness to guest needs. Overall, this was a regrettable experience that did not reflect the value we paid for, and we hope that future guests are treated with greater respect and professionalism.

Hands down the best hotel experience I have ever had. Absolutely everything exceeded my expectations. From location, to Room, to friendly and efficient staff. And dinner/breakfast was just unbelievable.

There was NOTHING that I did not love.

Top notch facilities , delicious food, friendly staff

Everything was perfect. The location is amazing, views from the rooms are incredible, rooms were really good size, food at the property was delicious we ended up eating there most of the evenings. The staff is incredible and they really understand what true hospitality is. I hope to be back next year!