Hotel Shikinoyakata Hakone Ashinoko

Room , staff , service are very good.

Dinner and breakfast is too less and no a la carte menu to order when you aren’t full.

It was on a hill with a great view of the Lake

Nothing!

Wow what a nice hotel, perched above the lake in Hakone. Best way to get here is by taxi -- it's a steep climb. Each room has an individual private wooden tub on the porch, overlooking the beautiful valley and lake below. The English-speaking staff sought us out and were extremely solicitous. We got the half-board, and dinner (in formal pajamas) was sumptuous. Breakfast was also excellent.

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View of lake was spectacular especially from private spa tub. Service was impeccable--at every turn even though there were a few gaps in language skills everyone tried really hard to make sure our questions were answered. One of the staff Maseki spoke good English and was very helpful.

This location, at first blush seems far away from anywhere one might want to go. This is really not true once one understands the bus system. I would have like to have bus line information routes, times and what is needed to prepare ahead of time in terms of coins.

Very friendly and helpful staff. The meals prepared by the in-house chef were delectable.

excellent service room condition is great

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Burnt , bitter food and smelly food. Very bad.

The rooms are clean and good advice staff.

Was disappointed with food. Burnt smelly food, very bitter taste and undercooked. The staff said that if you want cooked food. It must be burnt like this.