Pol Hotel

I mistakenly booked a room at this hotel for the wrong date on booking.com. The very next day I realised this and contacted the hotel asking to change the date of the booking. The room I had booked was not available however the hotel confirmed that they did have other rooms available. They were not prepared however to change the reservation. I also contacted booking.com who could not have been more helpful and did attempt to renegotiate with the hotel directly on my behalf. I find it astonishing that the hotel was so inflexible particularly when I contacted them only 16 hours after the original booking. £120 down the drain. Really poor customer service and just incredible attitude.

Booked 3 rooms very basic for the money. The gentleman on reception very unhelpful. Rooms extremely basic one room the hairdryer didn’t work the blind fell off the window the toilet roll holder fell off the wall also smelt of urine. The bed so uncomfortable. The staff really not interested in the customer. The parking an issue the staff did not give any correct advice for parking. Would highly recommend you don’t stay here for the money I’m sure you could get better for less money. Stayed 30th dec 2918

No parking (especially if you want security for cases) No hot water No WiFi in rooms No heating in bathroom or toilet. Cold. Cold. Cold. Heating in bedroom is a blower (on your face when in bed) and there is no heating at all in the bathroom. The pictures must be 5 years out of date on the website. The place itself is well located on the street, by the market, but is noisy when the market is setting up and it’s where you’re supposed to park ! The place as you enter smells (maybe of dogs). The whole place is tired and I need of decoration - bedrooms and bathrooms are particularly grim (and we booked delux) Whole place needs maintenance, hoovering and a good clean. One of the worst places I’ve had to stay - we arrived late and had little choice - I’d advise anyone else to pick somewhere else. A strange, bizarre, experience from start to finish.

Arrived late Thursday afternoon and was greeted by a nice gentleman who was helpful and did his best considering our lack of French vocabulary and his struggle with English. We stayed in room 10 which was clean and tidy although the bathroom could do with some freshening up. There was no tea/coffee facilities or mini bar. We parked only meters away from the hotel door that night but had to move several streets away before 9.00 am or we would have been towed away. There is no dedicated car parking at the hotel. The location is great for the bars, restaurant, market and beach. Breakfast was continental and sufficient. There is a clean, small bar/coffee area next to reception but we didn't use it. There were areas that could be cleaned and tidied to bring the feeling of the hotel up but we had a good stay and all the staff were polite. Thank you all for being patient with us considering our french is basic.