Chalet Madarao

location couldnt have been better a sugestion would be a washing machine as we stayed for 6 nights and was told to go into ilyama to do it....luckily our son could do it at his accommodation for us.

Location,staff and the relaxed atmosphere. All the guests and staff became a large family when we stayed there. The combined eating area and lounge make for a very comfortable stay. The ability to ski in and out was fantastic.

Tiny bathroom, but I think that maybe normal for Japan.

宅急便の手配などありがたかったです。 英語だけのスタッフさんもスマホの翻訳アプリを使い、頑張って意思疎通ができました。

ユニットなのでしょうがないかもしれませんが、トイレットペーパーホルダーが欲しいです。

Excellent location. Meals and drinks good value.

Ski in ski out was fun, the hill up to the town wasnt easy for partner and child to navigate on the snow & ice covered road. Ensuite bathroom in the room was a welcome addition, however the door didnt have a lock or a latch which didnt allow it to shut properly- so air would get into the bathroom causing the shower curtain to flap and stick onto you while showering. Said shower curtain was held up with a spring loaded bar and could not bear any weight. Fell down numerous times during our stay.

Broken heating unit in the room, 6 broken portable heaters were presented as options until a working 4 bar oil heater (with broken wheel) was found. This tiny oil heater took over 24 hours to heat up the room. Black mould on the damp window sill. Stained & mouldy roof in the room. Old carpet tiles on the floor, room did not look like the image listed on booking.com. When another guest asked for hot water for a pot of noodles, they were told they would need to pay for the price of a cup of tea. Mysterious coffee tab arose when close to checking out, even though I was never asked to setup a tab or pay for coffee at breakfast. Breakfast timetable was also never communicated, Reading through the other reviews of this place, it appears as if its been under renovation for numerous years. The prices and photos should be updated to accurately describe the conditions.