White Fortress

Parking space

We arrived to the reception area, the guy at the reception didn't speak english only some words here and there. He insisted we pay first and then go to the room. The only possible payment possibility was in cash, so we left the place, went to the atm and come back. After paying we went into the room and found trash in drawers and the room was smelly so we asked to changed the room. We changed to a bigger room, which looked more decent, the smell was still present but not so intense. The sheets were crumpled, there were stains all over the place and the reception guy told us he can only give us one water bottle for free even though there were 2 of us. We were in the room for some time, in between the reception guy kept on coming and bothering us with some things which he was not able to articulate in english. We were ready to go to sleep when the first cockroach crawled out. Then another. Then another and then another. We killed 3 cockroaches, 1 got away and climbed under the bed. We called for the reception guy and showed him the dead cockroaches and that we would like a refund and that we will not stay in this place. He came and removed cockroaches but didn't want to give back the money. We asked him to call the owner. The owner was rude from the start, we explained the situation and requested refund and he just said that cockroaches and mosquitos are a normal thing in Sri Lanka and that he will not return the money. We said that we understand it happens but if you have cockroach infestation in a room is something else. We insisted on refund, which he didn't want to give and we said we will call the police, that this is a scam and he said he is not afraid of police and he doesn't care. He also seemed intoxicated. He hung up on us. Then we asked the reception guy for at least a half refund. No one offered to change the room for us. Since it was midnight and we had to go early on the road we didn't had a different option then to stay in this...

Tidy clean Great staff

Location and the silent nature

Bathroom door lock is broken and staff is know only sinhala and little bit english If he knows some english it will be better Bc,we little much tired with the conversayion

Clean and calm