Hotel Zakumuiza

The room didn't match with the photos on booking. Instead of a comfortable bed there was a foldable bed, I didn't order this room. When we arrived to the room we told the owner that the room is different then she told to the personal to give me back the money. It was a late evening and we were from a different country with a family. This attitude of the owner was surprising because at a late evening we were left with no room. Because it was impossoble we had to sleep in that room. The TV didn't work. The shower was broken. The room wasn't clean. It was 33 c° and there was no fan. I don't understand how people rate this 9 stars. The clients are being tricked or the ratings are fake. Not reccomended.

Extremely helpfull owner!

no hair dryer :(

It was quiet, the price was cheap I suppose.

When I walked in to check-in they acted like they'd seen a ghost. Not the most friendly people I've ever met. They didn't ask my name, or if I had a reservation either, so it was a bit weird? The price they charged was 3€ more than the price states by booking.com Aside from that, the room doesn't really look like the photos. There's no water bottles, clock, or mat. There's dust and cobwebs everywhere. The double sized bed has a very thin and hard mattress. One light is broken, and TV remote doesn't work very well.