Hotel Aurel Coast

The hotel looks very new and nice. The rooms was comfortable and had the basics we needed.

The location is totally off. There is nothing around. The staff seems to be new and very inexperienced. We arrived late at night and the front desk guy didn't know to do the check in, same when we left early morning. He didn't know how to do the check out. He was very polite but it made everything slow.

NOTHING

First, we arrived very late at night after long driving, I booked 2 rooms one of them with twin beds. Unfortunately, it was a king bed room, so we spent the night separating the beds. Thank goodness I have my own bed sheets so I used them when i separated the beds. Second, we found a cockroach dead in the middle of the bathroom. Third, which is the biggest problem the air conditioner was not functioning. When I booked this hotel I put in my searching filter “air conditioned room”, however the room was extremely hot and i asked the receptionist to fix the issue and she said her duty will finish soon and we have to wait for the next receptionist, so we didn’t sleep until he came and did NOTHING. He said I am just a receptionist, I don’t know how to fix it. We opened the window and we couldn’t sleep because of the noise of dogs and cars. I had to drive 5 hours the next morning without sleep. They told us in check out that in some rooms the air conditioner is not working, so they know that from the beginning and they didn’t informed us in order to change the hotel, they only cared about deducting the amount first Fourth, No room service. Fifth, Unprofessional Staff. They refused to offer any help with our luggage or to fixing the air conditioner. Because of this disasters we faced, they offered a refund for this room but of course they didn't. 😅

Nothing

We are honestly appalled that this hotel was able to advertise itself as fully functioning! We arrived to stay close to the airport, purposely choosing a hotel with a restaurant and bar for our last night in Montenegro. We had just done a long drive back from Bosnia so wanted an easy night. We paid a bit more for this airport hotel than say the Boka up the road. Only to find the bar is not staffed, nor is the restaurant! The advertisement for the hotel included a menu, but the hotel doesn’t even have a working kitchen nor any staff! We only saw someone at breakfast. The night before we had to get a taxi to a local restaurant, which was an expense and also poorly serviced as taxis don’t tend to want to leave Kotor bay. We felt stranded out on a random strip out of the airport with no where to go. We had two rooms and one room the bed sheets were not clean, covered in sand!! When we asked about food and drink the receptionist said there was a mini bar!in one mini bar there was a bag of nuts one chocolate bar and a couple of drinks. In the other room the mini bar was empty not even water, which again made us feel stranded. There was only the receptionist to ask for help, she was lovely but didn’t understand our concerns. Overall a terrible nights stay. Absolutely over priced and not delivering on any of the facilities advertised.

Staff didn’t take good care of us… overall incompetence plus laziness. We almost lost a flight because they wouldn’t bother to call us a taxi at the front desk even though we asked for it in advanced. Also the “included” breakfast had no drinks (water, juice, coffee, anything) and it seams like the staff disabled the elevator on purpose to prevent the guests from reaching the restaurant buffet, and magically turn it on when breakfast time is over. I don’t recommend this hotel because of its staff… the rooms are nice and clean and the hotel is overall new and tidy. It’s sad that all this investment gets ruined by the indifference of its employees.

if you have a car then this is the place for you. Around 15 minutes drive to both Kotor and Tivat + the staff were very friendly and helpful.