Hotel De Cervantes

What breakfast?! Nothing… I guess a plus was the fact our dog could stay with us. They did charge us extra for this and it was not stated in the online booking

What breakfast?! Moldy walls. There were Spiders and cockroaches in the rooms. The lighting from the courtyard lit up the room the whole night. Beds super hard. We barely slept.

It is close to the Center of the town

When I arrived they said that my booking was not registered. After proofing them that I booked a room they showed me my room. It was full of moisture, the bathroom was flushed and it smelled terrible in there. I then got an other one but this was still not nice. No Wi-Fi reachable from there, the sink was dirty, broken and the water of the shower was damn cold. No daily housekeeping either. The door of the room was broken. Never again! Worst experience of my life!

Not a hotel It’s a hostel and NO hot water

Dark

The hotel is situated within a two minute walk to the central plaza. It has a selection of rooms around a small courtyard. Our room had two comfortable double beds with a small bathroom (with hot water) a TV and Internet.

Often there was no one at the reception.

Location

Where to start … spiders (large) many, no coffee cups, no dining area, no lock on inside of entry doors (had to run a piece of reinforcing steel bar thru 2-drilled holes!, entry ramp to entry very dangerous for handicap, towels were very rough no softener used, no table lights as overhead lights (bare bulbs), left at midnight due to insects and bed bugs and finally very young kids running and dumping above our room with loud entertainment going strong at 12:15AM. We packed up at left back to Puerto Vallarta (2-½ hour drive) to our home unhappy with this particular hotel and Booking.com for allowing for this property to be on site. We have stayed many days in San Sabastian over the years and never experienced this miss-information or quality. Please remove this establishment from your selection until they intact represent their photos and descriptions.

Location. Charming old hotel

Check in

The location was perfect, hotel was charming.

There was no water. There was no hot water. There was no one to tell theses problems too either

Good location. Hot water.

Our room was dirty, had stained sheets, and a moldy smell. Bathroom sink was gross. The staff and family were very loud right outside our window through the night when we were trying to sleep- loud talking, kids screaming, etc. There was also a very bright hallway light shining into our room, that illuminated our room through the night. A horrible night of sleep, we got out of there as soon as possible in the morning.