Jashita Hotel

quit, clean, well-decorated, beautiful. breakfast was very good.

property is fine but the exchange rate they play where they convert from the booked USD to pesos at a bad rate so when it shows up on your credit card it is higher than the original booking price is really beneath them for a high class property, just to squeeze a few bucks extra. Quote me and book with a peso denominated price, then. Left a bad taste. Staff were friendly, competent and helpful. Overall a good experience. the restaurant food and service is quite good as well.

Most breathtaking location, food, people and experience. From the staff at the reception to the waiters in the restaurant, me and my partner felt taken care of in every way. Even though there’s no phones in the hotel rooms we could contact the reception through WhatsApp which was so much more convenient. I was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one usually has to. The ritual in the spa by the beach was such a unique experience and it was amazing waking up and going to the yoga class. We had a late checkout and were able to squeeze in a boat tour. It was so so cool! The weather was perfect, the ocean was absolutely beautiful and the crew was really informative. After our snorkel there was ceviche and fresh fruit served. Now that is service. We can’t wait to come back

The location was good, however not walking distance from the main beach of tulum

Everything except from the location was terrible. The room was full of misquotes, you could hear every sound coming feom the kitchen amd the near rooms, and we could therefore not sleep before 12 at night and after 6 in the morning. The facilities of this hotel are not even near a 5 star hotel, starting from the gym which doesn’t exist. There is no one in the reception desk between 11 at night to seven in the morning, so if anything is needed at that time noone is there to help, except from a guard who doesn’t speak english at all. Generally the approach of the staff was unprofessional and most of them didn’t know well English either. The whole common space (which was very small) smelled from the kitchen (mostly fried food). I cannot understand how this hotel has managed to be rated as a 5 star hotel with very basic amenities missing, and of course nit to mention that the price per night is ridiculously high!! Don’t go there, you will ruin your holidays!!!!

peaceful and comfy. staff was friendly and attentive.

was pretty remote but that was ok

The location is idea--away from the beach dance party set on an idyllic bay. The staff were superb--kind, efficient, and always there with any request. The rooms were well appointed and the views cannot be beat. The pool. I mean...the pool alone is magic.

We were there during the slow time which meant renovations before the crowds come back. But the hotel and restaurant staff were super accommodating. They offered complimentary massages and were great about telling us times when the noise would be loudest. Only downside is that there wasn't a gym. Some of the dishes at the restaurant were great while others were so-so.

Fantastic location, right on a private beach in Soliman Bay. Great restaurant with breakfast inclusive.

For the expensive price, the rooms are OK and a little bare on furniture. During the heavy rainy season, our room was semi-flooded one evening when the showers were extreme. The hours of operations on the pool and the kayaking & canoe equipment was frustrating, only available from 9-5pm (when typically after 5pm is the best time to go out and kayak out of the hot Tulum sun).

Food was amazing, and about what I expected prize wise. Beach was small, secluded, quiet, and private which is what I was looking for. The bay was great for swimming and snorkeling.

There was a faint odor of sea weed from time to time. Otherwise, everything met expectations.

lovely hospitality, great food, good spa and calm and peaceful beach

there is a very slight smell at times which might be the seaweed but it comes and goes