OYO Casa Mission

Friendly staff. Slept well… was worried it would be noisy but it wasn’t!

Staff were fantastic, very helpful. The reception area was loud at night.

**Pros** - The staff was exceptional! - During our 10-day stay, they went above and beyond to ensure we had everything we needed. They provided new pots, pans, a coffee maker, and a microwave. When our stove wasn’t working, they even replaced it. - The location was fantastic, within walking distance of everything. It was less than a 5-minute walk to the grocery store. **Cons** - We didn’t get the room we reserved because it was given to someone else, and it seemed we weren’t the only ones this happened to. - The cleanliness left much to be desired. The sheets were stained, the beds were hard and dirty, and the towels were worn out and falling apart. - The pool was murky, and as a result, the kids didn’t swim at all. - We encountered cockroaches, with one in the shower and another outside our room. **Would we return?** Most likely, yes.

¡OYOMG! just keep searching for a different hotel. If the AC was working we could have closed the windows at night to block out the noise. The AC guy got it working one night and it broke again, but he was on vacation the rest of the week. The power went out one day and the pool water was fouled one day. The worst part was the smell in the bathroom that was like a pit toilet in a campground. It was so bad we had to buy spray to use the bathroom. The toilet looked like it hadn't been cleaned in a long tme and needs to be replaced. The staff was not surprised about all of the faults and probably heard it all already. Some mistakes in the expedia listing: checkout is 11am not 12 noon, and toiletries are not provided (just soap). There is a big supermarket 2 blocks away to get things. There are a lot of buses to get to Zona Romantica for $10M or you can walk. OYO is a big company and should attend to this property and Expedia should delist it until then. It would be fixed right away if hotels had to return money rather than just responding to reviews.

The room and the property itself is quite nice, but I was woken at 2am by people talking really loudly at the check-in in the courtyard. When I went out on the balcony to ask them to lower their voices, they seemed surprised, and continued to have their conversation slightly less loudly for about 10 minutes. The reason I took the room was to be near the sea - (check yes), and to sleep well before catching a plane at 5am in the morning. So being woken halfway through that sleep was a dealbreaker…it impacted my next stay in Veracruz, as I was tired and didn’t make the most of the short time I had there.

It was good the only thing was the ben cover but that about all

Roomy

I liked this little hotel. It’s about the same level of cleanliness as I found in other more expensive hotels in the same area. But it felt warm and welcoming. Good bed, has AC and refrigerator. And is located a 1/2 block from murdo beach in Zona Romantic. Good room for the price!

If you need a room for more than 4 people. This hotel will accommodate up to 12 people in a apartment. It's like a giant condo. Excellent for a quick stay and to enjoy the downtown daily activities.

Nice place and staff is very helpful