Infinity Diving Resort and Residences

We stayed at this hotel for 13 days and overall had a very enjoyable stay. The property was clean and comfortable, and the majority of the staff were friendly, professional, and accommodating.

Our only concern was the arrival and check-in experience. Although my wife was listed as the main guest on the reservation and had arranged airport pickup for herself, there seemed to be confusion regarding the booking, as the driver arrived expecting me instead. Upon arrival, the receptionist, Elle, appeared focused on my arrival rather than my wife’s check-in, despite her being the registered guest. When she asked about early check-in, she was quoted PHP 1,000 per hour before 2:00 PM, which felt excessive, especially considering our nearly two-week stay. After a long journey, my wife also asked where she could change into more comfortable clothing and was directed elsewhere without much assistance. When requesting help with three heavy suitcases containing diving equipment, she initially felt her concerns were dismissed until another staff member kindly arranged assistance. There was also little guidance regarding the room location upon check-in. What stood out most was the difference in interaction. During check-in, Elle was reserved and communicated primarily in English, even when my wife spoke in Tagalog. After I arrived several days later, Elle became noticeably warmer, more engaging, and began conversing with my wife in Tagalog. The contrast was surprising and made the initial welcome feel inconsistent. I would like to emphasize that all the other receptionists and staff members were excellent throughout our stay. Because the rest of the team provided such great service, the issues above stood out even more.

Great resort, nice environment. Staff is super friendly and supportive.

The vegetation that surrounds the space !

Pas de plage, photos trompeuses

I like the the ambiance, the customer service was excellent, friendly staff and cozy room.

Nothing. Everything is perfect.

⭐⭐⭐⭐⭐ I stayed at Infinity Diving Resort and Residences for one night just to unwind, and I genuinely felt so peaceful and relaxed during my stay. The infinity pool view was absolutely amazing and created the perfect atmosphere for a quiet reset. The free breakfast was good, and the staff were all very hospitable and welcoming throughout my stay. I would definitely recommend this place if you’re looking for a quick and peaceful getaway to recharge.

What I did not like: It’s not really something I disliked, but I would recommend making some upgrades to the superior or standard rooms so they would not feel too outdated compared to the beautiful overall atmosphere of the resort.

The room and the light is cool

The door lock was not dependable