Shepherd Hotel

The staff kind But the room is not clean and it's old old even the furniture broken ...

The staff kind But the room is not clean and it's old old even the furniture broken ...

Location

We booked for 3 single bed room paying extra for 3 separate beds We got double and a sofa bed. When complained got a ride to their another property .. shepherd plaza. At the reception at new property Was told Breakfast finishes at 9.30 But when we went to hall at 8.30 it was a wrap. And they could only offer cold meats and bread... Very disappointed.. Bed mattresses were like having deep valleys in the mid section...very uncomfortable.

Very clean and good welcome. Breakfast on the first morning wasn’t great, badly presented and untidy and not many options in the basement area, but 2nd morning there was a floor manager and it was such a major difference with the layout and room and welcome, even an omelette station. Definitely not a 4 star, more like 2 star but the staff were friendly.

Although it was clean, it is poorly maintained in terms of the walls and tiles. No soundproofing at all and there were a number of occasions we had to call reception because of shouting and screaming throughout the night and early hours of the morning. Also very low quality bedding. If they made a few tweaks and improved quality of certain things it could be great.