Mexico en la Piel

SIze of room, fireplace is amazing, terrace is great, shower (when hot), parking (drive up to room/park front door). Look and feel of the property. Individual villas/cabainas (Modern/clean) friendly nice staff. Location IMO is the best, right off right off 3. TV! Normally don't watch TV on holiday but was nice to have the fire going and easy connect/cast to Netflix and chill =) Second time staying here, and minus the negatives mentioned below I would definitely come back and stay again IF rates remain affordable.

Little quirks that still make this a 3 star experience.The rate was almost double to most other "boutique" hotels. We've stayed here before and returned again because of the room size, quality, location, terrace, fireplace etc. (which make sense for the higher rate) But for a place that looks and feels like an elevated experience it's still falls a bit short. In fairness I probably just need to lower my expectations and realize yes it's a nice property but it's still not 4 star (I think it's advertised 3star to be fair). Shower wasn't hot (had to call to fix). Which by the way at check in would be helpful if you presented a QR or something with your whatsapp number to call IF you need anything. I had to google map the number. One of the large view window shades was broken (had to call to have it manually open), we had asked to have this fixed the first night, they said someone would come, they never did. You stay here for the views, hence you want all shades operational. I Whatsapp'd the next morning for the shower, shade, and more firewood, I received an immediate text response, they fixed the shade, brought more wood. We left super early the next morning not sure if shower was finally ever hot.

Espacio confortable detalles limpieza

Nada en realidad

The hotel is gorgeous. I love how is on the hills and the modern simple look to them. The staff was also very helpful and always willing to help. I would definitely recommend and come back for another stay.

The noise level at night due to the dogs. I love how the whole region of the Valle has dogs, they are not street dogs but rather from the owners. We also saw a lot of dogs on the wineries. They were all very friendly. However due to the remoteness of the location there was one night where the dog just barked for like 2 hours around 2am to I am assuming another animal. It was hard to sleep if you are a light sleeper.

The bed is very comfortable and some amenities as well.

Customer service is not all there. One of the blinds didn’t work and all she said was if you need to open it call up front for assistance and we didn’t even get a number!