Trace Suites by SMS Hospitality

Nice staff but all are new and needs proper training

The map directed us at the exit gate. Hotel phone number not updated so it cannot be reached. Refused to be upgraded to the next room type as we became 3 even when I said I will pay for the difference instead I was asked to have and pay the extra bed. My mom nearly fell because the extra bed cushion is bigger than the bed frame so it folded when my mom sat on its side. They refused to give the senior discount at first but when I told them I will file a complaint as it is against the law that they apply the discount. We were told that we can request ice but after they gave a bucket of ice, on the next request they said they already ran out of stock. Wifi not working. With all the inconveniences we requested for the Manager, Addah Lee Engle to meet us the next day but suddenly she filed for a leave and did not meet us. Hence, I would like to call the attention of the owner, Mr. Efraine Genuino to address all these concerns. Not to mention that the only person who was on duty the whole night was the front desk lady. No one to assist her during emergencies which is against the law.

staff members are very accommodating

there's an old smell of wood in the room

Hotel staff was gracious and very polite Access to pool and gym Silog meals in their mini diner is great

Beds were not as comfortable as I hope it to be No elevator for when occupants are senior citizens Bathroom where we stayed was a little cramp.

Close.to my family.

I cannot smoke near the hotel. I have to walk a long way to smoke and I don't feel safe outside the hotel just to smoke.

It’s a pretty decent hotel. It was a bit old but well maintained. We stayed in the family suite which was newly painted. The staff are friendly and accommodating.

It’s a bit pricey compared to other hotels with the same service and facilities. There’s no elevator, which is a bit of a challenge if you have a small kid and luggage. The staff was able to support though, and good thing we’re only on the second floor. The breakfast options are limited to tapa, corned beef and meat loaf. It’s also located within Trace College complex, within a subdivision, which requires around 5-8 min walk to Lopez Ave before catching a jeep going to UPLB.

good staff

elevator not working