Presken Hotel Alade, Ikeja

Nothing

I stayed at this hotel recently and had a mixed experience. The Alade Avenue location felt rough and not very relaxing, and the service was below expectations. The main shower in my room was unusable as it pointed at the wall, leaving me to manage with the hand shower. The towels looked old, and both breakfast and other complimentary services were subpar. The accommodation itself feels very old painting over worn-out walls isn’t enough and several appliances need proper cleaning or replacement, as some fridges were in bad condition and smelled unpleasant. However, I have to commend Helen, the customer service manager, for her effort to salvage the situation. She arranged for me to move to another branch in a more serene environment, which made a huge difference and was truly appreciated. Management should improve maintenance and service quality across all locations, but Helen’s professionalism stood out positively.

The staff are lovely

I didn’t like the positions of the mirror in the room

The breakfast was satisfying, the staffs were nice

I didn’t like the fact that the toilet floor had towel on it instead of a proper footmat, it made the bathroom look disfigured

Isiah was very nice he helped with getting all I needed and he was very professional

The toilet seat was faulty and was a bit uneasy to use