Imogene Hotel

Unique, updated property. Very welcoming. COMFORTABLE bed. Great views.

The room (lucky twenty) was really nice. Bed was comfortable, TV was an alright smart TV, air conditioning was good, and it was really nicely decorated. Really nice view from the two windows in the bedroom. Bathroom too was lovely - very visually cool and again was decorated really cleanly and modern, whilst still maintaining a classic feel. Coffee machine and tea/coffee selection was really good in the coffee room, and it was above a Thai restaurant (sounds like a negative but not - we got takeout and it was really good).

A few things went wrong for us with this stay however. The code that was provided to us for keyless entry was incorrect. There was no physical reception on-site. I messaged a couple of times to try and get the correct code - which was really frustrating and uncomfortable as we were stood in the busy lobby of the rooftop bar. Lots of people walking past, whilst we’re trying to figure out how to get into our room. No response. I ask the rooftop bar if I can use the phone behind the bar to call the number listed as the contact number. The rooftop bar (even though being called Imogene hotel and rooftop bar) has no connection to the hotel, and the hotel is seemingly operated by another hotel in the town. The guy behind the bar tells me that the line is really short on the phone and can’t be stretched beyond the bar. I said that’s okay, I can just come behind the bar and use it. The guy refuses (which is just about the craziest thing) so I have to ask a random guy in the bar if I can borrow his phone to call the number. (I couldn’t make calls because I have an international number). Guy politely lets me use his phone, the number on the email directs me to Hotel Ouray - they recognise the mistake and give me permission the correct entry code for our room. We’re in! I find it really terrible that they gave me the wrong entry code, and there’s nobody on-site the troubleshoot. Messaging through booking is basically useless because it takes them an insane amount of time to respond. But that’s not my only concern… The lobby being shared with a rooftop bar is pretty noisy, lots of footfall. The Imogene website says it’s open Fri-Sun - but that’s not right because it was open on weekdays. The coffee room was also a communal space that you need to exit your room to get tea, coffee, ice or drinking water. A bit annoying and there’s no mention of this in the booking. The bathroom is a wet room, which can be nice.

I loved the convenient parking and the ourdoor area just outside the door, wouldve liked to use the Sauna, why does it close in May?

Bed was so comfy, checking process was so easy, very nice staff.

Amazing location, wonderful bar on the roof that allowed you to soak up the view. Nice comfortable bedroom. Only negative is there is no face to face contact (maybe that is a generational thing which is more welcoming). The hair dryer in our room was broken and it was difficult to contact anyone for a replacement.

GREAT PLACE TO STAY.

Property was in the middle of town, very convenient!

N/a

Right on Main Street with easy access, this was a great spot to overnight in Ouray! Lots of dining options within walking distance. Cute room (a little truck noise overnight however), nicely appointed. We'd stay again!

Left much to be desired. Did not seem properly cleaned. Could hear someone's sensitive banking info on a phone call as I arrived. Was woken up multiple times over my stay by a blaring TV and 30 mins of a drunk woman slamming her door across the hall. I would stay at one of the nicer properties of honestly anywhere else If I were you!

Fast, easy check in.