Bai Dinh Riverside Resort & Spa

The staff were absolutely adorable and very helpful. The room was big, really comfortable, the bathroom had great amenities and the beds were soft. The breakfast had so many options from local pho, fruits and vegetables to bread, jam and eggs. The pool was nice and so close to the room. Bikes were also available for free, making the Bai Dinh pagoda just a quick 10 minutes bike ride away.

Nothing, the property was incredible !

L'accueil, la gentillesse. Le lieu très paisible un peu hors du temps. Les massages incroyable et peu onéreux Attention massage vietnamien un peu énergique.

Un petit soucis de plomberie, robinet de douche dans notre chambre mais rien de bien grave. Bon les WC à la Vietnam toujours un peu déstabilisant puisque quasiment ouvert sur la chambre. Nous ne sommes pas habitué en Occident.

Badkamer

Le personnel tres attentif, gentil et disponible

Le bruit entre les chambres

We liked the family villa located around the swimming pool and facing the river on the other side. the nicely sized bed and bedrooms were also nice and very clean.

We didn't feel welcome at all by the staff. The service was very cold and we felt like with every question we had we were annoying them. We ordered dinner at 8.30pm as we knew the restaurant closed at 10pm, but we didn't expect them turn off the lights on us while we were finishing our dinner. We had to ask for them to turn the lights back on. We also were waiting for them to remove the dirty dishes and plates from our table, we did ask for it and they replied they would do it after. At 10pm we asked to order another drink, but they told us the kitchen was closed. We had to insist to get a few beers from the fridge.we got asked to leave the pool area at midnight in a very rude way even tho the hotel was almost empty and we were quiet. Finally, we ordered a taxi to go to Hanoi with reception. We asked on WhatsApp and on booking.com if they could move the pick up time by an hour (2h in advance) but they didn't even contact the taxi driver who ended up waiting for us for an hour as he didn't get the right information. The breakfast was also very disappointing and tasteless. One of the shower room didn't have soap or shampoo as well. Overall it felt very overpriced for the kind of service we received and it felt uncomfortable and we didn't feel welcome which is a shame as so far we had very nice and welcoming stays in all kind of accomodations